MMS not working

My droid maxx gave me the following error "Unfortunately Messaging has stopped" & "Unfortunately the Process com.motorola message has stopped" when send or receiving a MMS .I have troubled shooted via verizon site with no resolve. Working perfectly fine until the evening of 5/21/2014. I have the Wifi and data on. Aairplane mode is off. Did a soft reset. Have not downloaded any new apps . At loss and would prefer to resolve without a hard reset.

Thoughts?

Thx!

Accepted answers

cheetah15

hi. just so you can know. i have posted and posted this. this issue you are having is not with verizon. the problem resides in motorola. The issue is from the new kitkat update on your phone. I understand your frustration and not wanting to download a 3rd party. But in doing what i have explained in my android discussion under DROID "notifications has stopped" you will be a much happier verizon customer. Again here is a copy my Discussion.

So I've had this issue every time i turned on my data to send or receive pictures, etc... through text.

I did everything there was to do to my phone to possibly solve this problem. Even the restore. Nothing helped.

I notified motocare and this is what i did.......

1) settings/apps/all......select messaging>disable<

2) Go to Play Store....Search >messaging classsic kitkat 4.4< .....Install

Now after doing this. I waited about an hour and i decided to uninstall the "messaging classic kitkat 4.4" and re-enable my original

messaging program that came installed on my phone. AND WOW!....fingers are crossed. so far so good. It has been hours since i have done this

and i have not had any problems what-so-ever. It must be a bug getting in somehow and disabling messaging for awhile must be killing it. who knows. but if it does happen again, i know what to do. At least until there is a FIX.

On another note, My 4G service has even actually been stronger than when i first got my phone, since the time i have followed every step, i have explained today.

All comments

Verizon_Support

murphs90

I'm so sorry to hear about the trouble you're experience with your MMS! We definitely want to get you back up and running at 100%. Does your experience improve with WiFi off? Also, let's give this a try and test again: http://vz.to/S6kMOq

RuthW_VZW

Follow us on twitter @VZWSupport

murphs90

Ruth, thanks for the info but no resolution.

My experience does not improve with Wi-Fi off. I have followed the step by step in regards to performing a wipe cache partition and it did not correct my issue, still getting errors messages and new one appeard " appstore has stopped" and well steps 5 & 6 contradict each other. When I do step 5 the system will reboot without the option of me selecting reboot system now. Basically when I am at this point I have the following options to select:

reboot system now
apply update from sdcard
wipe data / factory setting
wipe cache partition

When I do step 4 I have to press the volume down button as the volume up button does nothing.

Are therre different instructions for the Droid Maxx?

Thanks,

Susan

SHADOWED69

I am having the same problems with my Maxx. It was working fine until the latest upgrade.

murphs90

since I was not getting resolution I decided to disable the Motorola messaging and install Verizon messaging. I guess the upgrade was verizons way of pushing consumers to use their apps instead of motorolas. My husband has the Samsung Galaxy S5 as his default messaging. is Verizons which came hardloaded to the phone. So I decided to try it worked for me and I have to say I like better. :smileyhappy:

catya77

I started experiencing the exact same issue, and I cannot view or send picture or video messages w/i texts since the Kit Kat upgrade. It happens w/ Wifi & w/ 4G.

I have tried different messaging apps (including Verizon Messaging), as suggested in different forums.

I have tried uninstalling the newest apps, also suggested.

Rebooting/shutting down doesn't work either.

Altering settings, etc.

Nothing is working.

I am losing my mind.

HappyTechie

This issue has started for me today. I also had the update few days ago so I think this is related to the KitKat upgrade. I tried all that was shared above to no avail. I am very very frustrated with this issue. What's being done about this?! Something needs to be done fast!

cull165

My droid Maxx started saying " unfortunately messaging has stopped working". This has happened even when I wasn't testing. Its not hangouts, I was just using regular text messaging. I tried to update all apps, factory reset and took to Verizon store. They sent me a replacement phone yesterday and I updated all apps and it started the same thing today. I will be calling Verizon tomorrow.

Verizon_Support

Hi cull165,

No need to call, I can help you here! Prior to the issue, did you recently download any new applications? After completing the factory reset did you download all of your exisiting applications?

Thanks,

AyaniB_VZW

Follow us on Twiiter @VZWSupport

cheetah15

So I've had this issue every time i turned on my data to send or receive pictures, etc... through text.

I did everything there was to do to my phone to possibly solve this problem. Even the restore. Nothing helped.

I notified motocare and this is what i did.......

1) settings/apps/all......select messaging>disable<

2) Go to Play Store....Search >messaging classsic kitkat 4.4< .....Install

Now after doing this. I waited about an hour and i decided to uninstall the "messaging classic kitkat 4.4" and re-enable my original

messaging program that came installed on my phone. AND WOW!....fingers are crossed. so far so good. It has been hours since i have done this

On another note, My 4G service has even actually been stronger than when i first got my phone, since the time i have followed every step, i have explained today.

cheetah15

As an update on my discussion about this. My phone is still working great without any problems now.

saytill

this problem has been ongoing for some time, well before any kit-kat updates, changes to messaging apps, etc... the default text messaging app on my droid maxx with my verizon wireless service simply does not work nor has ever worked correctly. i have tried and am trying many things to address this, but cannot even be sure if they are working - how can I be sure that I don't get a message? it's 2015 people, and we are talking about text messages here - i do not care what technical discussion there is behind this - i do not care what the state of my phone is, what the state of the network is, what apps i have or have not installed, what operating system or update or version i am on - my phone, whether out of the box or with a million customizations, should get every single text message sent to it, whether a group message or picture message whatever, and show me the message, and if a message cannot be shown i and/or the sender should get a warning or notification. based on feedback from people i know are sending me messages, i would say less than half of them come through or show the sender a message that it was not delivered. the fact that motorola and/or verizon have let this condition exist for even a short period of time is unbelievable, and the fact that it is apparently an ongoing unaddressed thing is amazing. both companies have lost serious credibility with me. if it is my droid's fault, verizon should still be just as concerned. fortunately i don't really like text messages and would rather not get about half of them anyway, so maybe it is fate... i will say that with only this one major exception, the droid maxx is an awesome device, and verizon's wireless network is still by far the best if you move around the country a lot. but seriously, the fact that i had to do research online to figure out that simple text messages are not getting to my phone was a shocker. no wonder so many of my friends stopped talking to me!

Verizon_Support

Hello saytill!

I want you to be able to message with all your friends and not have any cut-off communication. So sorry you have been dealing with this problem for awhile now. I recommend that you take the following steps to get your messaging working as it should: http://spr.ly/6582B6VSw; If this does not solve the messaging problem, please contact Customer Service at 800-922-0204 so we can run some more diagnostics on your Droid Maxx and check warranty information for you, as necessary. Thank you for posting this so we can help you!

LauraD_VZW

Follow us on TWITTER @VZWSupport If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

saytill

the link you sent does not contain any information and the webpage says "oops, we can't find that page"

Verizon_Support

Hello again, saytill. I'm sorry for the failure of the link we shared. I get the same thing when I click on it. I believe LauraD was trying to share this information with you: http://vz.to/1zj4fWv. I've tested it, and it works. And there may be no need for you to call Customer Care. If you still need help, you can come here as well.

DionM_VZW

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!