Droid Hd battery issues after update

jodster70

I have a droid hd and ever since the update my battery drains really fast and I don't always get the notification sound or light that I have received a text.  I have done the hard reset and it still  draining  I had it on for 7 hours and 5 of those hours had no activity at all it was at about 90% then went to like 32%.  With the phone having no activity at all the phone should of still been very well charged.   I am really disappointed with this update and I know I am not the only one

Verizon_Support

Hello jodster70! I don't want you having any issues with your device. I know how important it is for your device to hold a charge. I'd like to ask a couple of questions, so we can get to the root cause of the issue.

Before the update, what was your battery life like? In addition, when you mentioned the battery drain, did the screen show 90%, then just changed to 32%? Or did you use the phone (even for just a minute) and the battery drained?



Please supply me with some additional information. I'm sure we can help you with a resolution.



Thanks,



ChristinaB_VZW

VZW Support

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