Child Item

Site Totals

61410 Questions Answered 270 Categories

my moto x doesn't receive pictures from iPhone under certain circumstances (not an end of iPhone use issue)

Since I've had the motox, almost 4 months, I have been unable to receive MMS messaged from any iphone users when they send a text and a picture together.

Messages from the 4s and 5 don't come in (not tested with other versions)

I can view the picture if I download the attachment but can't view as a slideshow or if I forward it to myself.

I've tried clearing the cache, restarting, and deleting the contact on both ends. I do not want to use hangouts

Sorry if if this is a repeat. I couldn't figure out how to post in the existing thread.

Comments

Ann154

Are you receiving the messages at all? How can you not be receiving the MMS if you are able to download the attachment?

I personally have not been having the same issue with receiving MMS messages from iPhone users.

motoxuser

I can get MMS when its just a picture. The problem only seems to happen when the picture has a text message with it. The picture comes through as a great box with a white triangle (play symbol)

Ann154

Does sending one to yourself work? Is the cellular (3G or 4G) on when this occurs?

motoxuser

Happens on 4g, 3g, and WiFi. It works when I send to myself. Like I said, I've only noticed it from iphones. I'm the only non-iphone user in my circle of family and friends.

Child Item