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why does customer service lie to its customer's

I have been lied to by customer (dis) service 5 time in the lase 4 months. Can not get a straight answer, they will tell me they will fix my issue then apperantly do nothing costing me $100 in over charges. I never had this manyvprobles from one comoany

Comments

Verizon_Support

Hi drumertdl!

As a consumer, I realize conflicting information can be frustrating. In an effort to provide a straightforward answer, please update me with your specific concerns.

Thanks,

AyaniB-VZW

Follow us on Twitter @VZWSupport

elliew

It is/was the STORE's responsibility to credit you those upgrade fees - as you stated "they could waive the fee". They made the agreement with you. Did you revisit the store to ask them? No, you called customer care, a totally different group.

internetfate_net

I completely agree with elliew if the reps in the store are the ones that claimed they would waive the upgrade fees for you. You need to visit the store and speak to the manager. The reps in customer care will continue to refer you to the store.

unknown

however that will do no good, because:

Customer Agreement | Verizon Wireless

This agreement and the documents it incorporates form the entire agreement between us. You can't rely on any other documents, or on what's said by any Sales or Customer Service Representatives, and you have no other rights regarding Service or this agreement.

internetfate_net

Yeah man, I have read this statement. It is true, and ALL customers should be aware of it and read the customer agreement.

I was just stating that CS will continue to redirect them to the store if they were the ones who gave the customer the false understanding.

unknown

Yep that is what they will do. Then the store will not help telling the customer to call customer service.

A real merry-go-round

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