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You were once the best now you are pitiful. You can't or won't solve this data milking problem that so many are having. Y

Once you were considered the best for the very reasons that you are now NOT the best. You company soared because of your reception successes and customer service quality. With this overage data charges that so many of your valued customers are experiencing you are quickly becoming substandard. You as a company DO NOT CARE! With this overcharging data to your customers issue you should set them back (if they had it before) of unlimited data, until you are able to FIX this obvious serious problem with your systems. If you are not willing to do this, then it is reasonable to assume you are cheating people with full knowledge of doing so and you in the future will surely lose a class action suit. I am compiling all of the complaints on this issue in a file for these quality and credible customers to recoup their monies when you have to pay back millions and millions of dollars because you wouldn't fix this issue. You as a company do not even get back to your own customers to help them. Resolve this or be prepared to lose your standing as a A-1 wireless company or/and lose millions of dollars and we will ask the judge to take this compensation to the victims out of the CEO's profits, which he/she can do. It's such an injustice to see this kind of fraud be played on your customers. You CAN FIX THIS, YOU ARE CHOOSING TO NOT FIX THIS SO YOU CAN RACK UP DATA CHARGES FROM YOUR CUSTOMERS. This finding from the courts WILL DEVASTATE YOUR COMPANY!

Comments

unknown

The finding of the courts will do nothing.

Class action lawsuits have been outlawed by the US Supreme Court.

Google it and read all about it.

Only a majority of the both houses of congress can over rule the decision. But it will never happen.

Only single rights of actions are allowed.

Good Luck

igovirginmobile

Why would you expect Verizon do any more to serve their customers? They only see the high level metrics like 1 million customers which translates to 70 million dollars a month in revenue stream plus 210 million in marketing deals. Losing a few hundred customers every day is chump change against the thousands they lie to daily to bamboozle them into taking two year cannot get out of contracts.

A continued unhappy customer who cannot wait until my contract ends.

Salisbury

I might have to agree with you on data. I switched back to my Samsung Intensity 2 from a Droid Maxx because all my data was being used up in a week, and I sure wasn't using it. I think it may have been caused by a pre-installed app called Google Plus, but I never switched back to the Maxx. So check out the Google Plus stuff they put on the smartphone that may run in the backround.

unknown

T-Mobile is paying early termination fees. Why suffer? Move to them.

However you pay full price for the phone, an activation fee, and say a base cost of $70+ taxes and fees so now its $85 for service and if credit qualified another $25 for the equipment plan per month. So $110 a month.

You should not stay where you are not happy.

And Verizon has 120 million customers even if 10% of them are unhappy it is a drop in the bucket. 1.2 million think of it?

Good Luck

rcschnoor

10% of 120 million would be 12 million.

rcschnoor

I can't imagine Google+ was using up all of your data.

Regardless, you can go into your menu, select apps and disable Google+ so that it will never run and never use any data.:smileyhappy:

unknown

I told you I was terrible at math

Verizon_Support

igovirginmobile,

We don't want you to be unhappy! I would love to have the chance to turn things around ASAP. What is making you feel this way? Please provide me with further details. I hope to hear back from you soon.

KevinR_VZW

Please follow us on Twitter @VZWSupport

Salisbury

rcschnoor, it appeared that Google Plus uploaded 1.79 GB of data. Like I said it was pre-installed so had no idea it was running or what it was, it was disabled after switch back to the Samsung. I had to switch phones untill I could find out where and what was causing the data usage. We filmed a video and it seems Google Plus uploaded it. These type apps should not come pre-installed. This could possibly be why the other posters data is being used up?

rcschnoor

There is also a setting in Google+ so that it uploads items only via WiFi.

It's kind of hard to say a Google app should not come pre-installed on a Google OS phone. That's like saying iTunes should not come pre-installed on an iPhone. Just not going to happen.

One thing about Google+, it may come pre-installed on phones, but it will not start uploading items until it has been opened at least once by the user and the terms have been accepted. Anytime you open up an app, you should check to see what it does. In its welcome screen, Google+ informs you it automatically saves your photos/videos by uploading them to Google's servers. Anytime you see a statement like that, you should always check to see if there is a setting for WiFi uploading only. There normally is.:smileyhappy:

I have all of my photos/videos backed up with Google+, but it is always done via WiFi.

Cruser2008

It actually will, my mom has the G2 and last week within 2 hours she used 2 gigs of data in a matter of an hour because Google+ was trying to do something on her phone.

rcschnoor

Cruser2008 wrote:

It actually will,

It actually will what? If you mean upload prior to at least opening up the app 1 time, I would have to disagree. Quite often when getting a new phone, people open up apps simply to see what they are. If nothing pops out at them when first opening up the app, they simply close it and move on. Can you say with certainty that this did not happen and the terms were not accepted??? Were you watching her that closely for the 2 hours she first had the phone. Does she remember that explicitly what she did with the phone in those first couple of hours. If so, she certainly has a better memory than I do.:smileyhappy:

Possibly, if the app was used on her previous phone and your phone was set such that settings for the phone and apps were backed up, the same settings were loaded when initializing the phone. In this case, Google+ MAY have started working without opening up the app the first time, but I don't believe so. With apps I have used on other phones, I still had to start the app and accept terms before any data transfer took place.

Even when deleting an app or uninstalling all updates on a pre-loaded program, you must again accept the terms of service before the program starts working again after re-installing it.

Verizon_Support

That is a great call out, Cruser2008. We want your mom to be happy with her purchase. Does your mom use Google at all?

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