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Still have not received $100 Bill credit, continue to get run around

Back in March I thought I was taking advantage of a Verizon incentive by upgrading two of my regular phone lines to lines with smartphones, which was supposed to get me a $100 bill credit for each transaction. I linked to the offer directly on Verizon's website and chatted with a rep to confirm the offer while I was placing my orders. Its been 3 billing cycles and neither of the credits have been applied. I've chatted with reps on the website twice, talked to customer service twice, and talked to an agent in my local store. The first answer I got was to wait another month. Then when they looked into my account the following month I was told that I had to provide proof of the credit. Its hard for me to provide proof when Verizon was offering the promotion, not myself. I was lured in by this offer, and never would have upgraded these two lines if it were not for the promotion. I see that in other threads many others have faced this same scam. How can I get some help on this issue? I feel like I have been scammed by Verizon and am getting taken advantage of.

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Verizon_Support

CSJEWELL77,

The last thing we want you to feel is as though we liked to you or don't want to address your concerns so let's get to the bottom of this. If the two phones were existing lines they did not qualify for the Smartphone Bill Incentive Credit. In order to qualify for this promotion the lines would have to be new activations, add a line or port ins. Our sincere apologies for any inconvenience this has caused.

KarenC_VZW

Follow us on Twitter @VZWSupport

sdmtngoat

I'm in the same boat. Too bad the customer Rep said the two lines we upgraded counted for the discount. Just another disguised ploy by Verizon to make more money.

jkdyer328

The same thing happened to me. I ordered 2 Samsung Galaxy 4 phones in March. The promotion was $100 credit on each line. I called and talked to a customer service rep before I placed the order to make sure we qualified for the promotion since I was upgrading 2 lines from basic phones to smartphones but not adding new lines. I was told that we did qualify and we would get the credit. I still have not received the credit. I was on the phone with Verizon today for 1 hour and 42 minutes and was told they never had that promotion and I would have to prove they did. How can I possibly do that? On the other hand, Verizon should have a record of my phone call with the customer service person and surely they have a record of what promotions they had and when. I think Verizon should honor what their representatives tell us even if they are wrong. I too feel scammed. I still can't believe that I was told today that Verizon never had that promotion and I have to provide proof! What terrible customer service.

scrapbug21

i specifically went to a verizon store to do this verified at LEAST 20 times that I was getting the credit during the 2 hours I was there. Very disappointed and will warn others of Verizon and there "deals"

scrapbug21

THats CRAP!!! You're store employee VERIFIED it and it was a samsung deal!!! you are a bunch of con artists. I went back to the store and they said only corporate can issue it but it was VALID!!!!

n8mack33v

Karen,

I had 3 new lines that should have qualified under the promotion. Can you please help me? I also posted a new thread about this problem.

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