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Can't start VZ protection nor download it?

I'm on galaxy s4

I was trying to start the VZ protection app, but it says my account is suspended, and says I should go to verizonwiress.com/mobilesecurity.

So I try it and click on add button for free basic version. Then it sends a text saying download the file so I click it it takes me to my app window for VZ protection and when I open it. it says my account is suspended again. Whats going on here?

Someone shed some light on this This is my very first smartphone and I'm literally a fish out of water.

Comments

Ann154

I noticed that you mention using it in I have DOA phone and need to exchange it. Help me as a prepaid phone. There might be an issue with using the app on a prepaid device.

sean_k

So if we have a prepaid plan we don't get to protect our phones? That's insane

tbo27

try the device manager app from Google

Verizon_Support

sean_k, we want to help you protect your wireless device. We do offer Total Equipment Coverage http://vz.to/Prh6pa This feature must be added within 14 days from the date of your purchase.

LasinaH_VZW

Follow us on Twitter @VZWSupport

sean_k

I was trying to add Asurion wireless protection online, but there is no way to do it. So I chatted with the sale agent who told me to contact customer service, which I did, and there also is no way to add it. I tried to change the feature and there is no option for it. So I chatted with second sales agent about it and the person told me to call the customer service and press 0 4 times to talk to a live person. I tried it and the call ended.

Is this how your customer service really is? I'm, seriously pondering sending the phone back and canceling the credit card transaction.

Can I add Asurion wireless protection for $5.18/mo for the Galaxy s4 I purchased on your website along with prepaid cell plan?

How will I do that? I don't need total mobile protection, just the wireless protection for the accidental damages to the phone.

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