I have an issue that cannot be resolved by any of the multiple CSRs I have spoken with, even though this is a blatant breech of a purchase agreement I made through an authorized agent of Verizon Wireless.
My family and I have been with Verizon for several years. I recently purchased a new phone through Best Buy, renewing my two year contract. When I ordered the phone, I chose the option " keep my existing plan ", with which I had unlimited data. I have screen shots of this option chosen during every step of the process, and a receipt showing the same. The receipt blatantly says "KEEP MY EXISTING DATA PLAN".
When I picked up my phone, Verizon had changed my plan's data allowance to a ridiculously lower amount, for the same price. Despite the fact that what I agreed to, and believed I was purchasing, was not met by Verizon, I have basically gotten a big "screw you" from every CSR I have spoken with. I have never considered switching carriers, I really enjoy Verizon's service, but this blatant disregard for my purchase and agreement with one of your authorized agents is ridiculous, leading me to consider my other options, if for nothing other than the principle.
