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how can I get rid of kit kat?

It seems that the answere for the disaster called kit kat is that they will send you a new phone? Why should I need to do that when you ruined and "fixed" something that was not broken. Is there a plan to fix the issues that it seems the all Droid owners are experiencing? I can garantee tha I will never buy another Motorola product again.

Comments

Ann154

You can't get rid of the KitKat update.

Verizon_Support

@retromamba,

Let's bring back the love for your phone!

As Ann154 mentioned, once the software has been updated it cannot be removed. What specific issues are you experiencing since the software update? What Android device do you have? Have you performed a hard reset since the update?

JohnB_VZW

Follow us on Twitter @VZWSupport

retromamba

I have a razr hd. It will not automatically connect to my home or office

without me having to tell it to do so. Then it will not stay connected.

That is the biggest issue I have. The rest I will just deal with until I

change phones. I have done hard reset and that helps for a short period of

time.

On Jun 11, 2014 9:09 AM, "Verizon Wireless Customer Support" <

Verizon_Support

@retromamba,

Thanks for the additional info!

Are you using a a BlueTooth Low Energy (BLE) device, like a FitBit? If so it may lose the Wi-Fi connectivity if the device is connected to a Wi-Fi network, or device may not be able to connect to a Wi-Fi network. When the device loses the Wi-Fi connection, the device automatically connects to the cellular network.

You can re-connect to the wifi and then make sure to disable automatic background syncing on your Bluetooth low energy device application/web settings so it auto connects to the wifi when you return.

JohnB_VZW

Follow us on Twitter @VZWSupport

retromamba

So, what I'm understanding is that for my wifi to work, I can't use my bluetooth. That makes it even more useless. I tried using the phone without bluetooth and all that you mentioned, it makes no difference. Now the phone will show I am connected to my wifi....but I am not. This has been turned into a $60/ month paperweight and I;m done with it. I need a real solution or ot will be the end of my relationship with Verizon.

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