Why can't I SMS AT&T

I am desperately in need of getting this issue resolved. 10 days into my service, and I still can't SMS AT&T users. Verizon Customer Care attempted to reset the device to the network, with no luck. AT&T isn't listening, someone please help!

This isn't an iMessage issue. I am using a Samsung Galaxy S5, recipients are using both Android and Apple products. Neither receive my SMS. However they do receive MMS. This issue existed prior to me switching to Verizon. (I was a Sprint user prior to June 19)

Is there anything in the number porting process that can affect this?

Accepted answers

gregoryhack

I finally have this issue resolved. Turns out the number was blacklisted by AT&T. Which is frustrating, because I questioned this at the very beginning, and was told that wasn't done at the network level, only the device level. My buddy that has been helping me through this issue on the AT&T side called them for a second time to check progress of the trouble ticket. They tried to tell him it was a Verizon issue. When he requested it in writing, they back peddled. The technician spoke to a supervisor, and in 10 minutes it was fixed.

All comments

LRVassar

You would need an AT&T customer to submit a trouble ticket with AT&T.

gregoryhack

I did have a friend on AT&T start a trouble ticket. I just want to make sure I cover all my options. This has to be a simple issue to repair, I just have to find the person smart enough, and have the right willingness to dedicate time to it.

rcschnoor

Since you had the problem with Sprint prior to moving to Verizon, it would APPEAR that it is not a problem on your end, but with the people on the other end.

gregoryhack

Verizon_Support

Hi Gregoryhack,

Woo Hoo! I am so elated to hear that you SMS issue has been resolved. Thanks for the update.

PamelaF_VZW

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