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Audio static on GSIII after 4.4.2 update

Since I updated to 4.4.2 this Sunday past, if I try to listen to music or phone at more than three "clicks" up from zero, I get this awful static. I don't get this issue with my other devices using this same ear piece. (hearing aid interface) Mind you, for me, anything less than 50% volume is too low for me.

Before the update, I wouldn't get static until at least 80% volume and even then it was an occasional one. Now it's useless above 20-25%

When I get home I'll try using an external speaker. Thoughts anyone?

Comments

Verizon_Support

I want to see you enjoying all of your audio with this new update, Ursanbear. How did the external speaker test go? Do you get the same static with no external accessory connected for the audio?

JenniferH_VZW

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Ursanbear

It's very strange. it works, but it's almost all bass. No static, but it's like the treble is all the way down and the bass is all the way up. the speaker only has an on/off switch and volume.

Now here's the odder part. When using the phone, it's fine no matter how loud it is. Only happens with the music player.

Verizon_Support

That is pretty strange, Ursanbear. But that's actually good! If it's working when using the phone, that tells me the hardware itself is still good and that it's something setting/software related. What music player are you using? Does the same thing happen when streaming music and playing music files stored on the phone?

JenniferH_VZW

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Ursanbear

Just using "Music" that came along with the GSIII. No idea what version it is. Just pointed it to my SD card where the MP3s are stored and been using it since day 1.

One more point to make. I can't hear in stereo so I just use a mono plug. So both channels are going into 1. Not sure if that makes a difference.

Ursanbear

Anyone else?

Verizon_Support

Thanks Ursanbear. Are you experiencing audio difficulties with any other connected devices or apps?

JonathanK_VZW

VZWSupport

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Ursanbear

My other apps using sound seem to work just fine.

I use this audio cable with other devices with no issues.

Verizon_Support

Thanks for the additional details Ursanbear. This sounds specific to the device you are using with the smartphone if other devices and apps are still working well.

JonathanK_VZW

VZWSupport

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