Not Getting the Promotion Code for Trade In and Up program

i_am_sam2005

I was lured into buying a new phone from Verizon due to the trade in and up program. From the website it says I could get a minimum $100 for my old phone when I purchased/activated a new smartphone. I activated my new device and have been waiting for more than 5 business days for the promo code but it never arrived. I called both Verizon customer service and Verizon recycle program but they cannot help much since they can only escalate the issue. Now I really doubt if this is a legitimate program? Does anyone else have the same issue? Did you contact anyone who can help you?

Accepted answers

Verizon_Support

i.am.sam2005,

Let's clear the air and address any concern with our Trade-in Program. When you appraise your device you then receive an email with your submission ID. Do you recall receiving this email? We want to ensure you receive your money, so suggest contacting our Trade-in department directly at 877-247-3846.

KarenC_VZW

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All comments

peterwinston

Yes, I'm having exactly the same issue!

i_am_sam2005

let's gather up a few more people and I think maybe we can file to small claim court together? This is nonsense....

Jakeman1

First off, you will never get $100 for your phone from them. They will come back and tell you that your phone has water damage or is somehow damaged and does not qualify for the $100. Do yourselves a favor and go to Giselle or one of the other reputable programs and sell your phone there. I have never seen any comments that Verizon's program is worth anything, just the horror stories of being promised $100 or $150 and getting $28 or nothing because the Center does not know how to plug a phone into a charger so they always come back with your phone does not qualify. It is damaged, has Water Damage or the charging port is broken.

Verizon_Support

i_am_sam2005

Karen, as I mentioned earlier, I never received the code (no text or email) so I cannot even processed the trade in. How long do I have to wait before Verizon will do something about this?

peterwinston

Karen,

I was trying to take advantage of the "Trade In and Trade Up" promotion. I was supposed to get a promotion code 5 days after activating a new phone. Almost 3 weeks after activating a new phone I hadn't gotten a promotion code.

Anyway I finally got the promotion code after 4 phone calls (2 to verizon, 2 to the recycling program). So now I'm on to the next step and have submitted my phone trade in information. We'll see if I have the difficulties others have described on the forums here.

However, even if everything goes smoothly I've already wasted almost an hour of my time following up on something that should have just happened. I would imagine most Verizon customers find it annoying to have their time wasted.

Regards...

Verizon_Support

i.am.sam2005,

I understand you need to get this resolved ASAP and in order to do so, the Trade-IN program has to be contacted as they have access to all the information regarding your trade in, please access this page for contact information http://bit.ly/LY03Js .

AdaS_VZW

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Dan_F

I am also having issues with the trade in program. I posted earlier on not receiving the promised $200. They are shorting me $176.

See...

https://community.verizonwireless.com/message/1055032#1055032

sdorr0

I traded up last week of Jan. even designed 3 new Moto x phones took 5 days to get them but still waiting on email with promo code to trade in my old 4G phones

SuzyQ

@sdorr0 - If I were you? I'd keep the phones, or sell them on swappa or eBay. Then use that money (likely more than you'll get from the trade in) to pay your bill or CC or whatever you used to buy the new Moto X phones.

Beefstu79

Duplicate post - please see:

https://community.verizonwireless.com/message/1055711#1055711

Message was edited by: Admin Moderator

Verizon_Support

SuzyQ, thanks for providing peterwinston with a great suggestion. We can help him get rid of that device. Here's more details regarding trading devices into us: http://bit.ly/ZIo8Vc

LasinaH_VZW

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i_am_sam2005

I finally get my codes!! yay...after 10 days. I would suggest to Verizon to change the promised date for the codes to up to 10 days instead of 5 days to set the expectations for the customers.

Thank you

cindycmc

I am having the same sort of problem. I was promised $200 back for my old phone, and told that I'd get a promo code from Verizon within a week. That was 18 days ago. I've called customer care three times, plus called the code program directly. I just get the runaround. Customer care tells me that the trade-in program will contact me, but they haven't. After calling the trade-in program, they say they don't have those codes, so I have to call customer care. Now when I call the Trade In program, I just get a message that says they are experiencing a large call volume, so call back later. After visiting the store about this issue, they gave me an old (still working) Droid X2 to use as my trade in, just to make sure that I'd get the $200 (that was a compromise to a previous customer care call). The store told me that I'd receive an e-mail from Verizon with the promotional code. I don't know how long I'm supposed to wait, and no one will supply any answer.

Verizon_Support

cindycmc,

I am sorry that you have not received your promotional codes yet. I do know this can be bit frustrating. As out trade in department has been experiencing a higher then expected volume in regards to the trade in program so aspects have been delayed. You can escalated this concern via our trade in department by sending an email here... support@online.trade-in.vzw.com

LindseyT_VZW

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