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I can't put music on my Razr v9m?

I bought a refurbished Verizon Razr II v9m and I don't know how to upload my mp3 from my desktop to it. The phone itself works fine. From a little searching I think I need a certain driver but I can't find one for this old phone. I went into MyVerizon on my desktop and downloaded some ringtones but I see no option for even buying music. I click on the music link and it takes me to ringtones. But I should be able to transfer my own mp3 files. I've tried 3 different Motorola drivers I found on their site and a few other sites but none recognize my phone. Also from my phone if I press OK on V Cast Music or My Music or Sync Music it doesn't do anything. Any info would be greatly appreciated.

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Verizon_Support

Hello mitch1204.

Let's make sure you are able to enjoy your music. For steps to sync music, you can click here: http://vz.to/1lwDbzq

AndreaS_VZW

Follow us on Twitter @VZWSupport

mitch1204

Thanks for replying Andrea. I followed the link and instructions.

1. My desktop doesn't recognize the device. It shows something is hooked up but it doesn't know what it is. I figured it needs a certain driver I don't have.

2. I press "Sync Music" on the phone and nothing happens. It just stays on "Sync Music" like the center button is dead there.

3. I also attempted Verizon Cloud but the v9m is not on the phone list.

mitch1204

What about Phone Tools 5.0? It's compatible with the Razr2 v9m and my desktop.

I asked the guy that sells the disc and he told me this....

Verizon has restricted their customer from download stuff on their own and even the software will not work on the multimedia.

Another option I found is I can buy a mini SD card and load my mp3's on that from my desk top then insert that into the phone. Does that sound like that would work?

I hate to spend money on stuff that won't help.

Thanks!

Verizon_Support

mitch1204,

We want you to be able to enjoy your music on the go! The best way to load your personal music onto your device is with putting the music on the Micro SD card and placing the card into the device. This will allow you to manage all your music from your computer easily.

LindseyT_VZW

Follow us on Twitter @VZWSupport

mitch1204

Okay, thanks! I about gave up on this phone ever working. It's a 2007 model and apparently is obsolete today. Software is available but you need Windows XP and I'm not buying an old computer just for this phone. Motorola isn't going to release a newer software update for it. You all have been more help than they have. All support does over there is keep directing me to the old software.

I should of done my homework before hand. You live and learn sometimes.As far as the data plan I used that prepaid $35 a month plan. Thanks again for your help. No reply necessary. I'm shopping for a new phone.

Like all old phones, I'll give it to my sister! :smileyhappy:

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