Had a warranty issue with my S3. Received a refurbished replacement under warranty. Had the replacement for a few months, during that time I occasionally had issues with the gps not working. Took it back to the retailer, they troubleshooted it but were unsuccessful in resolving the issue and determined the phone should be returned for a second replacement under warranty. I received the second replacement phone and returned the first replacement phone as required. About a month after returning the broken replacement phone I got a message from verizon saying the phone I had returned was found to be damaged with a cracked screen and that I would be charged $300 for it. I was not aware the phone had a cracked screen when I returned it so I called verizon, they claimed to have pics of the damage. My eyes are pretty bad so I entirely possible that it may have been cracked without me noticing. I understand that they refurbish these returned phones but to charge someone $300 for a cracked screen is unfair for a variety of reasons. First off, I've never received a refurbished phone with any sign of use on the screen, they may replace the screen on every returned phone anyways. Second, I can go to a repair store and get a new screen for $65 installed. Also, I have insurance on the phone, if I was aware of the damage I would've replaced it with my insurance. I could also just walk into a verizon store and flat out buy a BRAND NEW S3 for less than $300 AND I could've kept the old phone in that case also. I went over all this with customer service and they won't budge. I told them I was open to a compromise or some type of creative solution and they weren't willing to do anything at all. The guy told me that the $300 charge isn't specific to the S3. He said that even if it were the cheapest flip phone made the charge is still $300 for returning a broken, broken phone lol. So it seems like the $300 isn't meant to recover costs associated with the damage to the phone but more like a punishment or simply just because they know they got you over a barrel and want to stick it to you because they can. But that's not true for me. I've been through a divorce. My credit is ruined, I've had a foreclosure and I've lost nearly everything I ever had. I'm not worried about verizon dinging my credit. This is principal driven. I've given Verizon over 20K in the last 10yrs, I'm not giving them $300 for a cracked screen. And I've told them that, and they said fine,
I cannot continue to support a company that is unfair, unreasonable, and shows no loyalty or appreciation for its customers. I won't give them a dime for the phone or for anything else. They can put whatever they want on me credit and it won't make a bit of difference. I feel responsible to let people know what kind of company they are choosing to support and intend on continuing to do so for a long time to come. I'm sorry that it's ending this way, Verizon doesn't care.
