Driod Razr Maxx (4.1.2) Bluetooth streaming problem

I have a Droid Razr Maxx (Andriod 4.1.2). I just installed an Alpine CDE-143BT CD Receiver in my car. The Bluetooth phone features work fine. I can stream music from my wife's Galaxy Note II without a problem, but I can't stream music from my phone. Help!

Thanks in advance!!
John

Accepted answers

Verizon_Support

John,

That's a great question to help figure this out! According to the specs of the Razr Max phone, it does support Advanced Audio Distribution Profile (A2DP-Sterio) and Audio/Visual Remote Control (AVRCP), but we have no further information on the specific version of this. Please reach out to Motorola here http://bit.ly/VdHZzq for assistance with this information.

SarahO_VZW

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All comments

Verizon_Support

jgvergo,

Awesome buy on the Alpine receiver in your car! Does your Droid Razr Maxx connect properly with other bluetooth devices? Are you completing these steps when connecting the bluetooth? http://vz.to/1paZLiO

It may end up being a compatibility issue between the Alpine unit and the Motorola phone. However, we are definetly here for assistance if you still need any!

TrevorC_VZW

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jgvergo

Trevor,

I am 100% confident that the phone and the radio are paired and that they are "connected" (I can see the status of the bluetooth connection in settings of the phone). If the phone receives a call, I can hear the audio over the car stereo system and the microphone from the stereo system works fine. It's just streaming audio that is a problem.

John

jgvergo

Trevor, I should have also added that I can stream music to other bluetooth devices from my phone without a problem.

Verizon_Support

jgvergo,

Thanks for the response and the information. Sounds like the Motorola device and the Alpine unit are connecting properly then. It may be a software issue at this point. I would suggest powering the phone into safe mode to make sure nothing on the device's software is interferring.

Here are the instructions; http://vz.to/1m9ArqO .

Let us know how it goes!

TrevorC_VZW

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jgvergo

Hi Trevor,

Booting into Safe Mode had no effect.

John

On Thu, Aug 14, 2014 at 5:29 PM, Verizon Wireless Customer Support <