This is the email I received from Verizon. It makes no sense. The phone was valued at $100 and I was given $12.60. Have a read. It says the phone turns on and the reason for the problem is that, "The device in all appearances is an "NO Power On" at inspection." Don't worry, I left in the typo. I believe I am getting ripped off here. The email blatantly says that the phone turns on and then that they can't turn it on. What? The phone worked absolutely fine as it was sent back. What is the course of action here? Someone please help! See full email here:
Good afternoon,
The phone would not power on during inspection. It was not a power supply issue, nor an issue with information transfer that resulted in an adjustment to the original quote because before a device begins the inspection process it is hooked up to a charger as soon as it is received by our device recycling warehouse. The phone does power on and power off, but it automatically turns itself back on after being powered off.
We charge the unit, power it off and send it down the roller. The inspection process can take 1-3 days for unit to complete process, so a phone that powers itself back on while on the roller will drain the battery. When the Inspection operator obtains unit from the roller and attempts to power unit on (which should have been charged) it won't power on because the battery is now dead.
Even sending for a second attempt at charging gave the same result once it reached inspection again. The device in all appearances is an "NO Power On" at inspection.
Unfortunately, per the terms and conditions of the Verizon device recycling program and agreed to by you when you submitted and mailed your device for trade-in, no devices can be returned.
We are sorry for any inconvenience.
Thank you for your patience.
Regards,
Verizon Device Recycle Team
