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Bluetooth disconnects randomly

We have two Motorola Droid RAZR MAXX (one is an HD). We use our phones with Bluetooth ear pieces every night 2 - 2.5 hours each night. Recently, past month or so, when using the our phones with Bluetooth devices, the Bluetooth will suddenly drop and the phone kicks over to Speaker (but when you look at the phone, the in-call display shows it is still using BT). Most often, we can use the in-call display to switch from BT to Speaker and then back to BT. However, this is not always successful - tonight for example, the BT was dropped and I can't get it to reconnect. There has also been instances where the phone (Droid RAZR MAXX HD) has disconnected with Dodge U-Connect.

Phone ype connected to BT type

Droid RAZR MAXX - Plantronic Voyager

Droid RAZR MAXX HD - Plantronic Voyager Legend Pro

As a matter of troubleshooting:

1. BT Cache has been cleared

2. Phones have been Powered Off and back on (daily)

3. BT are fully charged

4. One BT is brand new (Plantronic Voyager Legend Pro)

5. BT devices are current on Firmware

6. It's clearly not the BT devices

7. Both phones are current with software provided by Verizon:

Android 4.1.2

System version 9.18.94.XT926.Verizon.en.US

8. Phones are well cared for, no damage and look new. No drops, no abuse - just responsible users.

Yes I have looked at forums and other help pages.

Comments

Verizon_Support

Thank you for bringing this matter to our attention RPfenning! It actually is common for devices to drop connection from bluetooth devices from time to time. When this issue started do you recall downloading any application prior to the start? Do you recall when the last time you completed an OS update was? Have you fully restored/reset your device? Please keep us posted, thanks!

MatthewS_VZW

Follow us on Twitter @VZWSUPPORT

redneck65674

I am having the same problem with my Droid Razr M. It started the evening of 3/6/2014; I can make or receive calls as usual, but after 5 minutes or so, the call switches to speaker. Any attempt to transfer back to bluetooth while talking disconnects the call immediately. It occurs with my VTech cordless phones with bluetooth AND with the integrated bluetooth in my GM vehicle. My cell phone is the only phone that I have (no wired phone). Since this began, I have had two family medical emergencies (sister with cancer, nephew in severe car wreck) so I can't be without this phone.

Until Thursday, bluetooth has been working perfectly. I've had the phone since March 2013. I can attest to the comments that the original poster made. All current, no abuse, no recent app downloads.

System version 98.18.94.XT907.verizon.en.us
Android 4.1.2

Here's what I've done:

Power cycle phone

Remove pairing with both bluetooth devices and reinstalled
Reboot in Safe Mode
Removed & reinstalled SIM card

Completed factory reset TWICE (first time used PREFERRED method, didn't do a thing, had to use ALTERNATE)

As of 3/9/2014 at 10:45 AM, everything SEEMS to be functioning properly.
Will monitor and report back.

By the way, both bluetooth devices (VTech cordless and GM integrated) work flawlessly with Droid X2
It looks like a large number of users have experienced this problem in the past two or three weeks.
Did Verizon push an update that created this problem? If so, what are they doing about it?

Thanks to any and all who can provide a solution!

paulras

I started an exact same thread last week and several other RAZR users (not just MAXX HD) are having the same problem that started about 2 weeks ago. Very frustrating. And it's not just when you use bluetooth; it happens when using the handset. Just flips to speakerphone for no reason. Verizon needs to figure this problem out - it's not isolated.

Someone thought it had to do with an updated to Google Text to Speach. But it hasn't helped a couple of us. No answers and the phone that was very good before is now the most annoying thing to use (for calls at least).

I'm starting to wonder if this is Verizon's way of forcing us to upgrade to their new Edge program before the end of March.

RPfenning

It actually is common for devices to drop connection from bluetooth devices from time to time.

Really? It's common. That is a really lame answer.

This is the first time I've ever had this problem with any of my phones. Sorry, that would be like saying your car will/could just stop running once in awhile. Don't worry, that's normal . . .

When this issue started do you recall downloading any application prior to the start?

I don't remember when this started. But I can say that is it disconnects from my Dodge Charger U-Connect, Plantronics Voyager, Plantronics Voyager Pro and Plantronics Voyager Legend. I did install the Plantronics software for Android. But after your response, I removed the programs as well as any other unnecessary software that may interfere with Bluetooth.

Yesterday, the Droid RAZR MAXX has now begun to drop connections from the OEM wired headset.

Do you recall when the last time you completed an OS update was?

Build date: Sept 25, 2013 at 13:00 CST

As far as I know, both phones are current. I have checked for updates and it says it is current.

Software provided by Verizon: Android 4.1.2

System version 9.18.94.XT926.Verizon.en.US

Have you fully restored/reset your device?

I have not performed a full reset. I am not eager to reset back to original settings thereby losing everything, having to set it back up and hoping that I don't lose something (or everything).

Verizon_Support

RPfenning, thanks for these details. Have you downloaded 3rd party applications to your device from the Google Play market? Hard resetting your device will ensure that any software issue that's causing your bluetooth to drop connection is removed. Here's the steps: http://vz.to/1gxrMIz Keep us posted.

LasinaH_VZW

Follow us on Twitter @VZWSupport

gglawlor

I am experiencing the same problem with TWO different Bluetooth headsets, a Plantronics and a Bose. They both pair fine with no disconnect issues to my wife's Samsung S4 phone. With the RAZR MaxxHD I have the SAME issues.

Verizon needs to actually READ these posts. It is not simply a matter of a bluetooth device "dropping" (which is NOT normal in any case - lame). The bluetooth disconnects BUT, as mentioned by others, the onscreen indicator still shows the bluetooth is connected. Switching to Speaker or Handset and then back to bluetooth works SOMETIMES. And since I performed no formal "reconnecting" of the bluetooth device this could not simply be a "dropped" bluetooth connection -in that case the on screen indicator icon would have gone from blue to white and I would have had to reconnect. Flip flopping between speaker and blue tooth is NOT a normal "reconnect."

Also as for "resetting the phone" this is the lowest common denominator (read as L-A-Z-Y) response. Imagine wiping your laptop back to factory state every time your printer failed to print!!!

Frankly the problem may now be Lenovo's but I don't want to give Verizon an out since they supply the "Motorola" phone.

How about actually doing some WORK and HELPING your customers, Verizon!!

I have been a customer since 1990. Thanks.

chipperh

I also have the DROID MAXX, and have been experiencing the Bluetooth disconnecting randomly, usually after a few minutes, in my car. Like one other on this thread, music streams via Bluetooth just fine.

I also have issues with WiFi randomly 'Greying out' and not moving any data. Both of these problems started at about the same time. (approx. a month ago). Since I was on travel to Guam for 5 weeks, I cannot pinpoint the exact date the issues started.

Is Motorola coming out with a "Fix" for this?
What is Verizon doing to fix this issue?

Verizon_Support

Thanks for sharing your concern, and we want to make sure this is resolved. Are you seeing any errors when Bluetooth drops? Does the Bluetooth turn off completely on the phone or just no longer connected to the device? Have you synced with other Bluetooth devices? If you haven't already, please delete the paired connection and pair again.

MarquiaF_VZW

Follow us on Twitter @VZWSupport

gglawlor

Verizon,

I do not see any "errors" but what would that even mean in this case? I

will try to answer your other questions and describe the situation fully.

The circumstances are not always the same with regard to how the problem

appears. Sometimes the Bluetooth indicator on the phone's top status bar

remains lit (blue), showing there is still a connection, but the bluetooth

device has in fact dropped out, and the audio is coming out of the phone.

Usually when the Bluetooth device drops, the audio defaults to the handset

earpiece (not the speaker). Sometimes, but not always, it is possible at

that point to select the speaker icon on the bottom of the screen and be

given a choice in the pop up menu there of choosing "Bluetooth", other

times the choices are only "handset" and "speaker." When you choose

Bluetooth, if presented, it will sometimes re-connect and other times it

won't!! To answer your question, the phone's bluetooth function does not

turn off completely in ANY case, that is, the bluetooth soft-switch never

reverts to "off" from "on." It simply stops working! Yes I have synced

with THREE bluetooth devices, all of which used to work fine until about 5

weeks ago when they ALL flaked out (my technical term). YES I tried

deleting the paired connection and re-pairing. It does not help the

problem.

One other tid-bit for you. When I look at the Bluetooth function screen

showing all of my devices, the screen does NOT always show the Bluetooth

device as "connected" EVEN WHEN IT IS WORKING and I am talking on it. When

I select the device on screen, it asks me if I want to end the connection,

so it must "know" it is connected. When I do disconnect and then reconnect

(not re-pair, just re-connect) the device will show with the word

"connected" under the device name. It will stay like that for awhile until

the problem happens again.

Sometimes the device will drop, reconnect, drop, reconnect, all on it's own

in a sort of cycle which is amazingly frustrating!

Thank you for your continued efforts. i have used Verizon since 1990 so I

have paid a lot of money and received good service for the most part over

the years...let's get this solved!

On Tue, Mar 25, 2014 at 8:22 AM, Verizon Wireless Customer Support <

paulras

gglawlor - is your Google Chrome updated? On another thread, I think we determined the problem was the Feb 28th update of Chrome. Since the March 17th update of Chrome, the problem went away.

nhtech75

ggalaw ...

There is a similar thread here in the Razr HD and RMHD forum. Some folks have found that uninstalling the Chrome updates and reverting it back to the stock app solve the issue. I have not updated the Chrome app in a while because of other issues & I have no problems with calls on either Blue Tooth device. I have Chrome version 32.0.1700.99. Uninstalling the updates might fix the issue & it's an easy test.

Scott_RSM

I am having the same issue with Samsung Galaxy III in a Dodge using Uconnect. It cycles connected... off.... connected.... off... If I catch it during the 10 seconds it is connected, it will usually stay connected. I am using the Android 4.3 and the problems seem to have started when that updated. Guess it could be Chrome, and I will remove it tonight just to test, but it seems to be affecting too many bluetooth devices on too many platforms to be an app. Almost seems like an issue with Android and the troubleshooting steps are just stalling until they can get a new build released... but who really knows.

droidUser73

I have had the same problem with my Droid MAXX HD. I have a Dodge (UConnect) and my phone connects to my Bose SoundLink, as well. Had this problem some months ago.
Verizon's answer: HARD RESET.

After a lot of hesitation (weeks), I finally did it. Seemed to work.
Now, today.....BAM! Happens again.
VERIZON: I AM NOT HARD RESETING AGAIN! YOU ARE AWARE OF THIS PROBLEM- NOW FIX IT!!!!!!!!

akap54

Spent hours on the phone yesterday with Verizon technical support with no solution.

Called again today and they transferred me to Motorola Technical support. The guy there wanted to send me a new Bluetooth device saying mine must be broken. When I told him I had multiple devices all doing the same and saw all these posts from you guys having the same problem him finally admitted there was a bug in the last system update and that their engineers were working on a solution (no estimated date) So, we all need to sit back, connect and disconnect till Motorola gets up off there keisters and fixes our problem. I'm not holding my breath.

ripleylong

I'm having the same issue Maxx and Voyager. I had a Droid Bionic and voyager pro. Two years no issues. Droid Maxx for 4 months and about end of April the Voyager pro started dropping randomly. I could have the phone 1' away and it would drop. So I bought a voyager legend. Same problem. I hard reset. Same problem. I replaced the phone with a reconditioned Maxx. Same problem. Switched to a piece of garbage jaw bone BT and no problem now for two weeks. I want my voyager back! Fix this issue!!!

SilvrDrgn

Same issue here with Droid Maxx (Android 4.4) and three different headsets. Happens with Plantronics Voyager Pro HD, Plantronics Voyager Legend, and RocketFish RF-MAB2 stereo headphones. Symptom is always the same - loss of earpiece audio and apparently the BT connection on the headsets themselves. However, the phone still shows that BT is connected! Cannot tell if the microphone is working and if the person on the other end can hear me because I can't hear them (in any of the earpieces or on the phone itself) in order to confirm they can hear me. If I have the opportunity, it sometimes works with the phone display buttons to switch to speakerphone and back to BT, and then the connection is re-established. Usually I have to power off the earpiece (phone shows the disconnection then) and then turn it back on to re-establish earpiece audio. If it happens repeatedly, then I power off the earpiece and reboot the phone. Reconnection after that works then for an extended period of time until it starts happening again at random. Once it starts happening, it gets worse and worse over time.

Being the computer geek and technician that I am, the insight that experience provides seems to suggest this is manifesting itself like a BT transport problem within the Android operating system. I wonder if there is a resource leak in the BT transport driver/software in Android 4.4, and possibly other versions. The fact that it is random but gets worse over time, and then better for quite a while after a phone reboot seems to suggest that. In any case, this is a problem for Verizon, Motorola and Google to fix!

SilvrDrgn

Update: My Droid Maxx has been updated to Andriod 4.4.4 via the Verizon system update rollout. I can say this bluetooth random disconnection issue still happens. It might be related to spontaneous WiFi disconnection. The WiFi at my work is not entirely stable. A couple times the bluetooth disconnected near the same time as the WiFi on my Droid Maxx. Might have just been a coincidence, though. Still trying to come up with a pattern.

SilvrDrgn

Scratch that WiFi comment. BT disconnect still happens without the WiFi disconnection. So, Android 4.4.4 still suffers from the random bluetooth audio drop. It's still not really a disconnect until I shut off my earpiece. When I turn it back on, the it reconnects and the audio is restored.

verdegreg

This, to me, is now evidently an Android issue. I have the Maxx/Voyager Legend combo with the same issues. Prior to the latest greatest Android update the problem was the same except that at that time when the BT switched back to handset it showed handset in operation on my phone. Since the update I have the same problems except that now it does not show a switch back to handset and just continues to show Bluetooth operation. Also a new problem is that instead of just switching back during calls it will ring on the BT, but will answer on the handset still showing BT operating. I may be mistaken, but isn't the Maxx one of Verizon's high end devices? And didn't the latest update to Android advertise better BT stability? I am having as difficult a time understanding the Verizon feedback as anyone else. I would appreciate much more a simple "We are working on a solution."

iwnbp

This is not just an issue with Droids. My bluetooth(plantronics pro) is randomly disconnecting with my iPhone 5s and experiencing some of the additional issues such as still showing connected or unable to switch it back. But given how long people have been adding their complaints to this thread and how long Verizon continues to provide the same comments and solutions, I have little faith this issue is being addressed.

tekman67

Verizon's response to this issue is laughable.

It's provides clarity to the idea that they are truly not in touch with what is going on in the field.

I bought the Droid Razr HD Maxx right after it came out. Starting that year and each and every OS update since, I have the same Bluetooth issues. When in calls, my Bluetooth will randomly disconnect and reconnect, or just drop to the handset. The Phone still indicates that I'm in Bluetooth mode and it requires me to select "handset" and then "Bluetooth" again to get it back only to last a few seconds before relaying back again with zero warning. The only way I've been able to get it stable, although temporarily for a few days, is to remove the pairing and then re-pair the headset. Ive not had this issue with ANY OTHER Bluetooth enabled phone, and I've had a few. It's a definite issue that I fail to understand why it has not been acknowledged as a "known issue" with a fix.

I use my phone for work and and on conference calls regularly. This issue creates negative impact on my ability to do business and create an air of confidence in my company when dealing with large professional companies in the area of technology. I'm up for a replacement in October and hopefully a new device will cure the issue.

chuckufarlly

I am amazed that so many bluetooth devices are randomly disconnecting. I don't even use Verizon.

I am on the Sprint network, using an iPhone 4S and a Plantronic Voyager. I experience random disconnects and reconnects, although they tend to come in sets. One call may be fine and then the next call taken at a different location will have several disconnects and reconnects in two or three minutes.

I wonder if it is some other app that is voice activated? Or maybe its just the NSA?

jlodell6002

I am having the same problem on my galaxy s4. It has been happening for about a month or so. It just drops the Bluetooth headset and switches it the phone. No error. Just silence. It would be better if it switched to speaker. At least then I would know it had dropped. No changes to my phone I have checked for update to verizon. I have checked to see if app was running. It doesn't matter what is running or not. The Bluetooth drops every few minutes sometimes. And only when I am on a call. Never when I am listening to navigation or music through headset.

nfc_south

Well I guess I'm next on the list, my Motorola droid razr maxx hd is having the same issue now with this Bluetooth drooping during phone calls and connecting back to the head set. After reading this thread I still see there is no solution to this. This issue just started for me about a week ago and I have unpaired and paired, cycled Bluetooth settings on and off and for my car removed and re registered my phone probably about 4 times now soooooo, VERIZON what is the ISSUE!!!! and more importantly when will this be SOLVED!!!!.

Yours truly a fellow Electronic Engineer

redneck65674

Which Android version are you currently using? This problem popped up on my Droid Razr M when it first updated from Ice Cream Sandwich to Jelly Bean. I suffered through it for a couple months, then a new update to Android 4.4.2 solved the problem. It also resolved some issues with poor battery life as well. Hope this will help or at least give you some hope!
Regards,
Jeff

nfc_south

I'm currently using version 4.4.2 and haven't had and update for a while, I'm at my wit's end with this, thanks anyway. I'm going to go through apps I recently downloaded in a week and I will see if anything works but :'m not holding my breath.

thanks

rick

kshaw75

Right there with you. This problem started for me about a week ago. Bluetooth was working perfectly, and literally a day later kept failing. I've unpaired/re-paired more times than I can count. It will connect with other devices, but fails when I actually attempt to make a call or transfer a file.

Just to avoid issues - Droid Maxx, ver. 4.4.4, build #SU6-7.2

I thought perhaps with the system update that went through yesterday the problem would be resolved, but apparently that was wishful thinking!

Verizon_Support

I'm sorry your bluetooth is not staying connected kshaw75. We know the importance of having this work properly and we will do all we can to help. Are you having issues with any applications on your device? Have you tried a factory reset after the update?

KinquanaH_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

nfc_south

So an updated it seem this Bluetooth issue just got worst, without even having a Bluetooth connected to the phone when on a normal call with the handset the audio switches back and forth for SPEAKER PHONE to HANDSET.....

IM done VERIZON your brand is going down hill, if this is not fixed soon I switching carriers and not using another Motorola device mind you I am not under contract.

Chas1347

Had issue like yours on droid mini. Took it in 3 times, even bought new headset. Had to replace phone. Now all is OK.

nfc_south

Was it the OS/software that crashed in the droid mini that no software update can fix. Or what was the reason given to you by the reps

Chas1347

No reason was given. They were going to send phone in for repairs. I believe it was the hardware. I too use Bluetooth about 75 % of the time for communication while driving.

Verizon_Support

Nfc_south,

We definitely feel your concerns with this. I have a phone that is nearly as old as your Razr Maxx HD is. There can be many different reasons for a phone to start acting up like this. What kind of troubleshooting have you tried so far? I have noticed that master resets are needed more often when a device starts to get long in years. I would definitely recommend factory resetting it and NOT installing any apps at first. Go ahead and test the phone and see if the issue is still ongoing. Do you know if you have purchased the extended warranty for the device? That could be another option we can look into.

Please keep us informed!

ChristopherM_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

nfc_south

It's already said and done went to a Verizon store today and the experience tech already knew about the issue with these series of driod maxx and it being a hardware issue. Now Im on the fence to switch phones or switch services or both because obviously there is now priority fort this growing issue from both Motorola and Verizon so I guess thanks, as things like this is what get big corporations rolling down hill and trust me my experience in seeing this happen is first hand.

Verizon_Support

I definitely understand your concerns. The phone you have is fairly old that this point. The manufacturer eventually stops support for devices once they reach their end-of-life cycle. The last update Motorola released for the Droid Razr Maxx HD was in September of 2014. That device originally came out in October of 2012 and will be approaching its 3rd birthday soon. Please let us know if we can help you pick out a new device.

ChristopherM_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

nfc_south

I am not getting my hopes up but, after reading through post about third party apps and the one about uninstalling Google chrome updates I just listed what I thought were the last apps I downloaded in the past 6 months and focused more on the apps in the last three months that I may or may not downloaded and there were 7 apps I listed in no particular order and (some I've downloaded before but didn't use and uninstalled for more space). I also ran my phone in safe mode and there were no calls that switched from handset to speaker phone. One by one I will be installing these apps over time and try to possible narrow down this annoying issue.

nfc_south

Also ran a test with music/ news talk on a computer and used a another phone (landline) to send the audio to my cell phone via phone call and I ran it about 5 minutes a little more and no switching. So on the app reinstalls that I ranked for the causing of this potential issue.

nfc_south

So while it has been all quiet for now with the uninstalling of the apps I have installed in the past 3 to 4 months and of course I can not find my list of apps I uninstalled but I did reinstall a compass, level, and Xbox live app and no problems with handset phone conversations and I did not reinstall the waze map app. I will find my list hopefully and list the other apps I haven't reinstalled. Next I will test my Bluetooth in my car and my ear piece again and give an update.

Snn5

Should be able to find your list by logging into the Play Store online and going to My Apps.

floridafishing

I am having exact problem with Galaxy s3. Just started last week. I see this has been a problem for over a year! Can anyone at Verizon resolve this problem?

Verizon_Support

Let's look into this floridafishing, I know how important using bluetooth is with your phone these days. I understand you have a Galaxy S3, are you connecting a bluetooth headset with your phone? Are there any updates available for your phone? Are you getting an error message when you try to connec to bluetooth. Please kep me posted.

GersonG_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

nfc_south

I don't have any hard evidence but my Bluetooth has been functioning properly since I uninstalled the recent apps on my phone within the last 3 to 4 months. Maybe the apps I installed had some connection to those permissions on your phone that you have to agree with so again I can't make a solid connection that it does. If someone else who follows this post would try the same testing I completed to see if there is a connection between the Bluetooth/handset and apps in there permissions to the functions on your cell phone.

Narkdrop

I have been having the same issues with my 3 different Droid Maxx. This has all started after the last update. I am unable to connect to either of our 2 vehicles. My husband is able to connect to both vehicles not problem with his iphone. I have tried to delete all bluetooth connections from the phones and the cars, tried to reconnect them & no success. This is clearly a Verizon problem and not a phone/bluetooth/user issue. Verizon please fix the update and push new (working) software out to all users.

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