Galaxy S5 freezing

montanatroutaholic

My Galaxy S5 has been freezing up a lot lately and won't turn on. I have also been having a LOT of issues sending text messages. I will be having a conversation and all of a sudden none of my texts will send unless I do a restart on my phone. Just wondering if anyone else is experiencing the same and if there are any solutions....

JT

Verizon_Support

montanatroutaholic



Let's thaw out the phone and get you back up and running at 100%! Are you using the the pre-installed messaging app on your device? Are these texting issues only happening with one contact or multiple? If you use Google Hangouts application instead, does your experience improve? http://bit.ly/1q0D5jW



Also, can you try running your phone in Safe Mode to see if this improves your freezing? Here's how: http://vz.to/1eW2nsP



RuthW_VZW

Follow us on twitter @VZWSupport