My son and I both have a Galaxy Stellar phone. We share 1GB of data and our average usage is half that (and has been since last year when we got the phones).
In the last month, my usage has skyrocketed. I used over 1GB and upgraded to 2GB to avoid overage charges. With two weeks left in the billing cycle, it looks like we might even go over 2GB!
I have checked all apps and settings. I am almost always connected to my home WiFi. Yet when I check the data usage breakdown, there is data being used even while on WiFi. And more puzzling is that for the last week or so, there is usage every 6 hours, to the minute. Again, even when on WiFi.
I don't have many apps and all are set to update when on WiFi only. I don't use backup, GPS, etc.
Contacting Verizon by phone is useless - after an extensive hold, I'm told to do the steps that I've already done.
At this point, I wish I could cancel and switch to another carrier but the early termination fees are daunting.
I've spent quite a bit of time trying to troubleshoot and resolve this issue. I understand that the Stellar is an inexpensive, older model so perhaps this is why I can't find a solution?
I would appreciate ANY help, advice, or assistance that anyone can offer. I know it's only $10 more to add another GB but that's not the point. It doesn't make sense that all of a sudden, we need 3GB of data when we've used way less than 1GB for over a year.
Thanks!
