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Voice recognition isn't typing out my dictation; I dont hear people when they are talking.

I was using Samsung Nexus on Saturday and got the green "Download Now" Android across my screen. Ever since then, I can't hear anybody talking on my phone (I have to use speaker all the time for phone calls) But what's strange is that my voice recognition doesn't hear me (even though people hear me on speakerphone) but I know it's hearing me because the microphone lights up according to my voice; and my "What's this song" in Google play doesn't hear the songs to search.

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Verizon_Support

Hi 68504,

That's not good! Did the device say what was downloading? Have you tried powering the device off/on since the download? What is the software version on the device? Settings>about phone>build/software version. Has there been any liquid or physical damage to the device?

Thanks,

PamelaF_VZW

Tweet us @vzwsupport

68504

Build number is JDQ39, last checked for system updates yesterday. Didn't

say what it was downloading. Phone was fine that morning, shut off to

shower, turned back on and green "droid" came up saying "Downloading...do

not power off." Then, phone shut off and turned back on. Next time I had a

call, the ear piece wasn't working (I couldn't hear anybody talk when they

called so had to turn on speaker; then, when I dictated text, microphone

would move like it was hearing me, but nothing would ever transcribe onto

the phone; when I recorded things, sound wouldn't play unless I hooked up

earphones (which was weird as the speakerphone worked fine while people

would talk to me on the phone). Also noticed that ear piece and aux output

only produced sound through the right speaker. So strange cuz I was

listening to music through my ear buds that very morning and everything was

just fine.

I know these mechanical pieces work fine because they work in some

programs, but not in others. I also noticed some apps wouldn't work (many

Google plus aps, as well as the MY Verizon app. Yes, turned phone off/on,

even removed battery, and then removed SIM card as well to see if those

things helped. Backed up my stuff and then performed a factory reset.

Factory reset fixed the apps that weren't working (cuz it reinstalls them)

but never fixed any of the sound issues. No water, no physical damage.

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