I did everything but hard reset, after reading same problem of other post. It didnt work for them, Had this phone for about 2 months. How do I know I have the latest update? It says system update available, select to continue. I select then it says its up to date, but it also says Install defered. Keep getting message "Sorry, text messageing has stopped". Checked th app and it says its disabled since June 14th. Go to app settings, it says its running. I was not going to upgrade, but did anyway, if this dont get fixed I will never use Verizon again. Dummy me for commiting again.