I took the battery out and it didn't help. Any ideas?
What phone do you have? Does the screen come on at all?
Hi Lorelei52462,Thanks for your hard work! Let's continue troubleshooting per I know how important it is to have a working screen. What device do you have? Has there been any liquid or physical damage to the device? What is not working on the screen? Send details pleaseThanks,PamelaF_VZWTweet us @vzwsupport
