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"Couldn't sign in", endless loop, "Google account action required"

I get this message on my MAXX, "couldn't sign in". It gives me the option of retrying or cancelling. When I retry, it doesn't accept my password.

When I hit cancel, the same message pops up. If I hit home page, the message inevitably pops up again. If I try to access my email, or chrome, the message pops up. It pops up when I try to make a phone call, or while I am using navigation. I have to restart my phone often to get anything accomplished. I called Verizon, they've had me go into settings, delete my email account, then re-add it. This helps very briefly. I've also done factory resets several times which also helps very briefly. I've tried to call Verizon to initiate a warranty exchange, but get "we are experiencing unusually high call volumes" (as usual), and cannot get anyone on "live chat". Any suggestions?

Comments

Verizon_Support

Look no further, we're here to help elk2112! We apologize for the trouble you're experiencing and delay contacting Customer Support but we'll make sure you're in a working device. Has there been any other changes to the device since the messages began? When completing the Factory Reset, do you automatically restore the info back to the device?

AshleyS_VZW

Follow us on Twitter @VZWSupport

elk2112

Ah, a reply from Verizon. Thank you Ashley. But you have only underscored my point. It took 2 days to get a response. Was I supposed to go 2 days without the use of my phone? I called Motorola and they helped me. I seem to be back in business....for now.

Ann154

elk2112 wrote:

Ah, a reply from Verizon. Thank you Ashley. But you have only underscored my point. It took 2 days to get a response. Was I supposed to go 2 days without the use of my phone? I called Motorola and they helped me. I seem to be back in business....for now.

This is a public peer to peer forum not a direct link to Customer Support. A response from another community member isn't guaranteed nor is a response from the VZW reps that roam this community expected to be immediate. The reps usually wait a couple of days to allow the community members a chance to reply and offer advice or suggestions.

elk2112

Well maybe you should make it a direct link to customer support, because you are definitely dropping the ball on your customer service. Maybe while you are raking in money you are making on your overpriced service, you should spend some of it to pay someone to monitor this forum and provide quick help. It would help your reputation and your customers. It would be a win-win and should be a no-brainer. Hey, you could always farm the job overseas; it's the American way!

elk2112

OK, enough already. My phone is fixed. Motorola helped me; Verizon didn't. I am no longer frustrated because MY PHONE IS FIXED. Verizon can back pedal all they want to try not to look bad. Whatever. I was trying to make a point about Verizon's customer service. I think any reasonable person got it. Let's end this thread already. Thanks! Live long and prosper. Signing off now.

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