Droid Razr M Self Resetting After KitKat Update

My Razr M has been trying unsuccessfully to download the kitkat update since it became available. First I thought it was a memory space issue, but after making room it would still fail during the install process. My phone has had increasing problems every time it tries again to install the update, mostly self resetting more & more frequently. It has now gotten to the point that it freezes when trying to reset and I cannot get my phone to turn on all the way. Please help!!

Accepted answers

evrangl

Thanks for the advice. I ended up taking my phone to a Verizon store and they weren't able to fix it. Luckily it was still under warranty, so they ordered me a new one. I have to go without a phone until it arrives though

All comments

Verizon_Support

Hello evrangl,

I'm glad to see that you are exciting to experience the new update for your Droid Razr M. With so many new features, you're sure to re-fall in love with your device. May I ask is your personal info backed up on either your Gmail account or Verizon cloud? If so, and you know your username and password, then I would suggest performing a factory reset on the device, try to install the update without your info on the Razr M, and re-apply your info if the update is successful. The update should also resolve the issue that you are experiencing with your device. Here's a link with the steps to a factory reset. http://vz.to/1oKtYXT. If more assistance is needed then feel free to respond for additional assistance.

Thank you...

ArnettH_VZW

Follow us on Twitter @VZWSupport

evrangl

Thank you for your help. I completed the factory reset and it still will not boot up all the way. Is there anything else I can do?

Heather Kimmet

Deafeye

Never update old android phones to the newst software it always causes bugs because Android has so much different hardware devices - it really is only optimized for the newest phones.

Do a clean restore on the phone by holding UP + Home Button and then Press Power button and hold until you are taken into the Android System Restore screen. These steps are a little different on some Android devices so look for "Android HARD RESET Droid Razr M" and it something should come up. Hardware reset bybpases launching the software you have currently installed and restores the phone from the root.

evrangl

Verizon_Support

@evrangl,

Thanks for trying that and keeping us posted! I glad they were able to replace the phone at the store. I am confident you will have no issues with the replacement. Keep us posted if you need further assistance.

JohnB_VZW

Follow us on Twitter @VZWSupport