Child Item

Site Totals

61427 Questions Answered 270 Categories

Why does my Droid Mini text messaging app (not 3rd party) keep closing? And why am I not receiving some text messages?

I will be mid-text and the app just stops, goes back to either the home screen or back to the screen with all my texts listed, and I get the error message that the app stopped working. Also, I'm not receiving texts sometimes, from people I need to receive communication from. AND I keep my phone on vibrate and it doesn't always vibrate to alert me to a call. I've missed several calls because of this.

Comments

ecalta

I having the same problem with my droid mini

jdacosta

I'm having the same problem as well with my droid mini. I occasionally receive text messages but I've missed quite a few. I frequently get an error saying messaging has stopped.

Verizon_Support

Hello Meggerah,

Help is right here, front & center! Let's get your messaging app working properly. May I ask are you using the stock messaging app? Also, what software and android version do you have installed? Can I assume that there isn't any physical or liquid damage on the device? If you can share this info along with how much available device memory that you have then we can get this resolved for you.

Thank you…

ArnettH_VZW

Follow us on Twitter @VZWSupport

wonger00

I also have the same problem where my text messaging app keeps closing, multiple times in a row in the middle of receiving, trying to type, or send text. Its becoming a huge nuisance. I'm using the stock messaging app.

archies

I am having the same problem. I am using the stock messaging app and I have 8.06GB available. I am on version 4.4-4. There has been no damage to the phone.

Meggerah

I am using the stock messaging app, there is no liquid or physical damage whatsoever, it appears I have 2.4G left, and I did the update when it came through. Does that help?

par77

I am having the same problem

Verizon_Support

archies,

So sorry to hear that isn’t working. Let’s get that working again. Try resetting the messaging app: http://vz.to/1nfLfYq power off for 30 seconds and restart. Dial #832 to reestablish the connection to the network. Retest by sending a text message to yor own mobile number and let us know the results.

BrianP_VZW

Follow Us on Twitter @VZWSupport

Verizon_Support

wonger00,

Sorry to hear you are having trouble with messaging! We want that to work for you, again. Let's start with resetting the messaging app: http://vz.to/1nfLfYq power off for 30 seconds and restart. Dial #832 to re-connect to the network. Let us know if that closes on you or is working.

BrianP_VZW

Follow Us on Twitter @VZWSupport

melissa8201

I'm having the same problem. I've tried to reset the app and shut down the phone and the reconnect to the network. The test text just ended with the same error message.

Verizon_Support

@jdacosta,

Let's get your text messages working right! Text messaging is my main means of staying connected with family and friends so I definitely understand your frustration.

How long has this been going on? How often are you getting that error message? Have you tried clearing the messaging threads and clearing the cache for the messaging app http://vz.to/1heH641?

Try this and keep me posted of the issues persists.

JohnB_VZW

Follow us on Twitter @VZWSupport

wonger00

My app still isn't working despite clearing the cache. I intermittently don't get texts and it goes through episodes of stopping unexpectedly multiple times in a row.

Meggerah

I have followed the instructions and as soon as I finished, the messaging app force stopped again. Still having the issue.

Verizon_Support

I appreciate you trying those steps wonger00. We want to get those messages flowing again, sorry this keeps happening. Please, use device in Safe Mode for a few hours http://vz.to/1gSVlF5 and test your messaging app. Let us know if that works.

AdaS_VZW

Follow us on Twitter at @VZWSupport

loudogix

I am having similar issues. Messaging shuts down, can't sent/receive texst or attached photos. I get the following message: "Unfortunately, the process com.motorola.messaging has stopped". I tried the above suggestions but they did not solve the problem.

Thanks

Verizon_Support

loudogix,

We truly apologize for any inconvenience this has caused, but we thank you for giving us the opportunity to take a closer look at this concern.

Are you using the stock text messaging application when this issue occurs? If so, I would recommend downloading and testing the Verizon Messages application which can be downloaded from the Google Play Store. Once downloaded, test it out by sending and receiving both standard and picture messages. Let us know if this helps.

EfrainM_VZW

Follow us on Twitter @VZWSupport

bradchevy4

I have been having this issue since approximately June 1. Went to the store and they switched out the SIM card. Said it was fixed. Nope. Before could even get to the car, got the 'Unfortunately messaging has stopped". Went back in, they ordered a replacement phone. Still not fixed. I just did the erasing the cache and reconnect and still no go. I wish Verizon would address this problem. Very frustrating for people to send a text and you have no idea.

reinis

Thanks for the update. I was thinking about doing that myself but that's kind of the result I was expecting. Clearly it's a software problem.

elund34

Verizon must have a big problem with this app not working, I posted about this same problem with my Droid Maxx and have gotten no help or anything as to fix this problem. Its frusterating and comical at the same time, for Verizon to think that this isnt a problem and just keep telling people they are sorry that its not working. Just fix it!

Meggerah

I agree with it being frustrating and comical. Customer support responded one time to everyone and never seems to follow up.

Sent from Yahoo Mail on Android

Verizon_Support

bradchevy4,

We want you to be able to enjoy sending text messages again. Have you tried downloading the Verizon Messages application to see if you have the same issues? If so, did you get the same results?

LindseyT_VZW

Follow us on Twitter @VZWSupport

bradchevy4

Ok, I downloaded Verizon Messages. I will try this for a while. Do I disable the other messaging or just do the forced stop?

Sherbear17

Having same issue with mini for about 3 weeks now. Just found out over the weekend it was not just stopping mid text but the fact that I was missing lots of incoming texts! Downloaded the Verizon messaging app for now, but I don't like it, I guess whatever still gets my messages coming through.

Verizon_Support

Great question, bradchevy4! Just force stop the application. Let us know how Verizon Messages works for you.

Thank you,

LenaA_VZW

Follow us on Twitter @VZWSupport

cheetah15

1) settings/apps/all......select messaging>disable<

2) Go to Play Store....Search >messaging classsic kitkat 4.4< .....Install

Also see DROID "Notifications has stopped" in discussions

jenfizzy

Has anyone come across another solution other than a replacement phone or downloading the Verizon messaging app. This is so frustrating! If I'm not receiving texts, then its shutting down in the middle of typing one or not sending!

Child Item