At the end of every month, my phone lags and texts aren't sent or received

sarbs

Every month, around the time I get the Verizon alert that I've used 90% of my monthly data, my Note 3 seems to slow down significantly.

I don't mean my data connection has been limited, my phone itself lags. Tapping things takes a second or two to register and my phone just generally stutters and lags. Also, texts take hours to send, if they do at all. I don't receive any texts unless I restart my phone, which seems to retrieve most of the texts I missed.

Both of these problems instantly disappear when the month ends and my data counter resets. I'm not 100% sure that it's linked to my data usage, but it starts around the same time I use 90%. I've tried disabling the data usage limit and alerts built into Android, but it doesn't fix it.

What's going on? Is this a Verizon problem or is my phone defective? How can I fix it?

Verizon_Support

Hello sarbs,



Being able to use your data is very important and we want to make sure you have access to it at all times. I can understand being concerned if this happens every month. Has your phone completed any software updates before this started to happen? We can have you remove and re-add the sim card to see if that resolves the issue as well. The steps are in this link http://vz.to/VH1pNG Please try this and let us know how it works.



CandiceH_VZW

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