Just had a terrible interaction with customer service about the edge program. My line is eligible for an upgrade and I did some research and decided that the edge plan sounded like a good idea. I called Verizon to get it set up. They go through the whole process and then tell me that I'm not eligible because 5 months ago me and my wife had a case of "I though you took care of that" and the line was suspended. I said ok well I understand that but it was 5 months ago I've had a pricey family plan and data plans for most of it and I was told that nothing could be done. This was only after hours of being on the phone and everyone I spoke to telling me that I should be eligible and they didn't understand why they could not override the system. Even though since the bill is already paid for the billing cycle that it would be impossible for it to happen for month six. Its just sad that the customer service as gotten so bad that they are willing to let a long time customer walk away. I could walk right into a ATT or Tmobile store and walk out with their version of edge and the phone I wanted. Any one else have a terrible experience with edge or the treatment of loyal customers
