so Verizon... How are you going to make this right???
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Inert76,Thank you for reaching out to us. I am very sorry to hear that you had trouble with the trade in of your phone. We certainly always want you to have an enjoyable experience with us. For all matters of the trade in value, that would be handled directly through the Trade in team who can be reached at 877-247-3846. I am sure that they can explain and clarify any issues and help as best they can.Thank you,TonyG_VZWFollow us on Twitter @VZWSupport
They got me for the exact same thing. It is a total scam. I have been a customer of verizon wireless for over 15 years and they credited me $36 for my appraised $200 Iphone 4s because I "didn't follow the instructions properly" by "disassociating the email address associated with the phone in the Find my IPhone app". The unbelievable thing is that when i traded in my other phone not more than a week before at the Verizon store and the store rep couldn't after over 45 minutes of trying, disable the find my phone connection, he just manually submitted the recycle and I got the full $200.WI
SHAME SHAME SHAME ON YOU VERIZON!
This program is absolutely a scam. I wish I'd done my due diligence and read this board before I sent my phone in. I had an iPhone 4s and I just upgraded my phone - only because they had a promotion in March to upgrade to the 5c for free. Otherwise, my 4s 16GB phone worked just fine. The phone had been kept in a case with a screen cover the entire time I owned it. It was pristine. So I logged on and got an estimate for 200.00. I figured that anywhere between 100 and 200 dollars would be a fair price for a phone in such good condition. So when I received and activated my new iPhone 5c, I backed up all of the 5GB of apps and data on my 4s, then I removed find my iPhone, and reset the phone to the factory settings. "Hello" was streaming across the screen, just like the phone was brand new.
A few days later I received the envelope to return the phone to Verizon. Yesterday I logged on to see the status and it read "phone will not power up". That is an absolute lie, unless Verizon did something to damage the phone. The phone was in perfect working condition when I sent it to them. I called customer service. I got bumped from person to person. Finally I asked for a supervisor. The gal that came on the phone "Courtney", was rude and not very helpful. She did say that she was escalating my complaint. When I asked her who her supervisor was, she said, "I don't have one". I asked who do you report to? Her reply was "No one." I said, you are not the CEO, you have a boss, what is their name and contact information? She refused to give it to me and then put me on hold - for almost 10 minutes. Another lady who was nice but not helpful, came on the line and claimed to be her supervisor. She also claimed that someone from customer service would be contacting me. Nothing.
Today I get my voucher for 36.00. That is a completely unfair amount for a 16GB iPhone 4s that was in perfect working condition. Obviously after reading all of these posts, the standard Verizon response is "The phone will not power up". Because of Verizon's lack of customer service, unwillingness to discuss the matter, and general lack of cooperation from their recycling program department - this seems like a major scam to screw people over.
We have been loyal Verizon customers since their first merger with GTE. We spend quite a bit with this company on domestic and international service. After major customer service problems earlier this year, I almost left. When I asked them to deactivate our account they suddenly became super customer service oriented. Now that I've upgraded one of our phones and we are in a contract, they are back to their old lack of customer care. Shame on me for getting sucked back in. I have no problem paying the fee to break our contract, and I am currently shopping other wireless providers.
They keep giving me the same phone number: 877-247-3846. They keep telling me the same information - that there is no way to discuss the problem. Basically I get what I get. Shame, shame on me for remaining a customer, shame on, shame on you Verizon for treating people like this.
Or you all could just go to a store and have someone process the trade in correctly to make sure you're getting what you're supposed to.
I couldn't disagree with you more. If Verizon is going to offer a service for their customers, it shouldn't be surrounded by controversy and bad customer service. If they can't get the mail in program right, they should discontinue it and require people to take their phones into a service center. As a business owner, I cannot believe they treat people in this manner.
so after tons of complaining here, on their Twitter and Facebook pages, and to both customer service phone #s, they finally gave me the full $200 credit. I should not have had to make such a scene to get what I was promised, but at least they came through in the end. I guess
Same thing here. I just got a new voucher. After many calls, being on hold, publicly reviewing the recycling program and much complaining. Still never heard back from anyone at customer service directly. I would still say go sell your phone yourself, or physically take it to a store. I've read too many posts from people who mailed in their working phones only for Verizon to try and screw them over. Why should customers have to fight for what is fair and right? Is it too much to ask for decent customer service?
I wish I would have thought to check on the return process before. I sent in two iPhone 4s phones that belonged to myself and my husband. I reset both phones to factory settings. My phone was appraised for $27 and my husband's for $150. My phone functioned but was definitely scratched up. Yesterday I receive an email from Verizon with a gift card for $27 in regards to my phone. There wasn't an email regarding my husband's phone.
Today, I did a check status for his phone and saw there was an "Adjustment" reason stating his phone was scratched and lock wasn't deactivated. What??!!! Are you kidding me? His phone was in perfect working order. I can assure you it wasn't damaged, scratched or locked. I called the trade-in number, talked to the rep who informed me of the "escalated" process. So, now I wait for 7-10 days to find out if we take further action. What a scam. So disappointing.
#1 I didn't even receive an email about the status of my husband's phone. I had to search on my own for info.
#2 I get an email/gift card straight away about my banged up phone.
If your phone isn't appraised high and you acknowledge that then more than likely you'll receive the pocket change. But, if you have an undamaged working phone then it suddenly has "issues." I pray this is resolved in the correct manner. This is no way to treat people Verizon.
Sent in my Iphone 4 with an estimated value of $100. Received $14. I called and they said it was due to scratches on the screen. There was one small scratch that was hard to see. Other than that, phone was like new. DO NOT USE THIS PROGRAM!
I agree it is a scam. I had Verizon online appraisals for two iPhones (a 4 and a 4s) that we were using until upgrades. The prices were $100 and $150. The phones were in good working order, no damage, and we'd originally gotten them from Verizon. The appraisal prices were competitive, and I made the mistake of trusting Verizon. Several weeks go by, and this week I get emails for gift cards of $14.44 and $38.00 without comment or explanation. Really?! Please send the phones back at my own expense! I can get a lot more money from other buyers. Don't promise $250 and send $52.44. On the phone with support, they put me on hold for 15 minutes just trying to get an explanation from the warehouse, which they failed to do, and not trying to make good for a totally unethical and perhaps criminal business practice. Next stop is the BBB and any other forums to warn people that this program is a scam and they should not use it. Wish I had done more research before trusting a company that has in general otherwise dealt fairly with me in the past. It just takes one lie to ruin a relationship, however.
I'm happy to report I received an email today with a gift card for the full value of $150 that my husband's phone was originally appraised for. It's unfortunate that this originally went down the way it did but I'm happy we don't need to take any further action for the moment. Thank you and good luck to all of you.
Similar experience with this scam. I was quoted $200 for the phone. They did not sent the return mail materials. I called at least 5 times and sent as many emails asking for the materials to be sent. They said please be patient and that they would annotate my account with the issue. When they finally sent the materials, I get $21 for the phone because it is outside the 30 days! I would have rather donated the phone for this price.
After contacting Verizon again, they made this right and provided the originally promised value
I just had the same thing happen to me. I was told that I would receive $200 to recycle my iPhone 4s and I purchased a new 6 Plus and they said that they have received my phone and it was not powering on. It worked when I put it in the padded envelope and sent it to them. They also said I checked a box on the paperwork stating that it did not power on, which I am pretty sure I did not. If they plugged it into power, it will probably work. Now they are offering me $36!!!! Really!!!!
This is totally unsatisfactory. We have been with Verizon for 10 plus years and this is what we get in return for loyalty.
I can't believe Verizon is doing this. I was suckered into getting iphone6 when I didn't need it. My 4s was perfect for me and in beautiful condition, like new- I always used good case and screen protectors. Th rep said " with a $200 trade in it would be a sin not to get it " so I did, and got a quote for my 4s $200, and sent it according to all instructions. Today I got a virtual gift card for $36 without any explanations. Is this a joke??? I tried calling the trade in dept but that nr is always busy. The "contact us"or "status" options on their website at disabled. I heard that their customer service is not too good but this is a absolute joke. I am contacting BBB and channel 7.
Such extremes. Call 1-800-922-0204 and discuss it with them. I know a few people that got the same email and when they called it was resolved over the phone.
This is the same thing they told me. They only gave m $36 for my phone also
