After being a Verizon Wireless Customer for 10+ years, i am having an issue that Verizon is dragging on. I had got a Phone for Christmas from Amazon at full price and had it activated on my family's existing package with a phone number i had always had. The account is grandfathered in on the unlimited package. Unknowingly Verizon took it upon them selves to change the account and put me on a 2 gig limit with a 2 year contract. If this is what i wanted, i would have just bought the phone from Verizon at a discount, but it was not what i wanted. I recently went on a few trips, and had been uploading more images than normal. So this is how i found out the contract was changed without me/my family knowing. We/my brother has been the one talking with a guy named Brian at Verizon trying to get the issue fixed. After a few weeks and it still not fixed, my brother (the one trying to get this resolved) talked to someone else to find out that Brian had not even attempted to get our issue resolved. The next rep my brother talked to put in a request to have it fixed and said we would get an email in 24 to 48 hours. that was over 2 weeks ago. Now we are being told we should have caught the issue. There was no need in checking the bills fine print that close since we had not made any changes to the account. We have also got a letter from an Amazon rep that verified they did not contact Verizon to change our contract an any way. (Is this normally how Verizon works? This is definitely a bad business practice.) What would be my next option to get this resolved?
Please help after months of trying and getting no where.
