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Can't send MMS on Moto X

I cannot send MMS messages on my new Moto X. I've checked other "non-Verizon" forums (i.e. Motorola) and, apparently, I am not alone. I've tried with mobile network on and off, with full-strength wi-fi, tried clearing much of my cache...I did send a picture or two when I got the phone a couple of weeks ago, but then it suddenly just says "sending" next to the picture--but never does. Everything updated when activated the phone, so it's shouldn't be an issue with updates (I wouldn't think) Any help out there on something I can check/change?

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Verizon_Support

Here I am to save the day miclt. Let's get your mms working on your Moto X. Let's start with are you using the stock messaging app? Are you able to receive mms? If so then what is the file size and type of mms are you attempting to send? As you share the details then we can investigate.

Thank you…

ArnettH_VZW

Follow us on Twitter @VZWSupport

miclt

Thank you for your quick response. I am using stock messaging app. The photo is 640kb other photos that I have taken with the Moto X. I am not able to receive mms either. I don't know if it is related or not--but I have never been able to update my contacts through Backup Assistance--the phone gives me "subscription cannot be confirmed at this time." Verizon store had to back them up the "old fashioned way" and didn't know how to fix my issue.

Verizon_Support

miclt lets get those picture messages flowing! Backup Assistant shouldn't interfere with the messages, but try to download Verizon Cloud http://vz.to/1leCuMU instead. Next reset the messaging app by http://vz.to/1vI2NAn

AshleyS_VZW

Follow us on Twitter @VZWSupport

miclt

Again--thank you for your assistance. I was able to download Cloud and do the backup (including my contacts); however, after following the instructions to reset the messaging app, the sending of mms still didn't work.

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