WIFI shuts off after update

I have a Galaxy SIII and ever since the latest update my WIFI randomly shuts off. The only way to get it to go back on is to reboot the phone. This up date sucks! My battery consumption is worse than ever!!!! I already have an iPhone 5 on my account that consumes data even when it is connected to WIFI (no solution from Verizon tech support) - now mine randomly shuts off and it is getting worse. I started my contract with 3g of data......I have increased it to 8g. Now with my phone disconnecting I am getting overage warnings with 8g!!!! Verizon never has any answers. When you call in the tech always says there are no issues. I think it is time to switch carriers unless Verizon gets it right and starts to offer solutions. Does anyone out there have any solutions?

Accepted answers

rmvaughn1105

Changing the sleep setting seems to have fixed my WiFi issue....thank you very much!!! Yes - still having battery issues. I tried the clearing the cache after the previous update when it started happening. Have not done with this update as previously it did nothing - but worth trying again. Any usage - by late afternoon my battery is dead. Never had an issue prior to the updates. I have made it a habit of closing apps regularly. Done every possible thing for power saving.

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Verizon_Support

rmvaughn1105,

I totally understand why you're concerned about wi-fi turning off, I would be too. We don't want that to be a reason for you to leave, we will work to resolve this. Please disable this setting http://vz.to/1eVDLAh and keep us posted if it's fixed.

AdaS_VZW

Follow us on Twitter at @VZWSupport

rmvaughn1105

It already was disabled so unfortunately that is not a solutions. Issue is worse..... now happening sever times a day.

Verizon_Support

I appreciate you taking steps to troubleshoot! We do not want to see you go! Are you getting a specific error message when this occurs? Do you have to manually turn the WiFi back on or is it automatically back after the restart? Try starting the device in Safe Mode and see if performance improves. Here is a link for the Samsung S III: http://vz.to/1s4tEkd

Thank you,

YaleK_VZW

Follow us on Twitter @VZWsupport

rmvaughn1105

There is no error message. WiFi just randomly shuts off. It is continuing to happen several times daily. I try to turn in on manually but it will not go on. It appears to be trying as the icon in the try goes from gray to semi green - but nothing. Restart is the only way. On restart most times it automatically goes on however occasionally I will have to turn it on. I will try to start in safe mode and advise....but this is getting very frustrating.

Android_Optimizer

I don't have a Galaxy S III, but I can tell you what people on other forums have said worked to resolve problems they were having with Wi-Fi:

Someone on Android Central said the following works for some users:

1st solution:

some users tried involves opening the Phone app and dialing *#0011#. This opens a special �ServiceMode�. From here, tap the menu button and go into WiFi and then hit the ON button to switch it to OFF. Hit the back button twice to exit the screen.

2nd solution:

turning off a couple of Wi-Fi settings. Go into the Advanced menu from the Wi-Fi settings on the S III and uncheck Network notification and Auto connect.

To rule out the sleep function(s) being an issue. You could set it to never sleep Wi-Fi, and see if it still has the disconnection/shut off problem. If it doesn't then the next step would be to troubleshoot the sleep functions. If it still happens with the sleep functions disabled you can rule them out as a factor.

Others have said changing the phone from a dynamic IP address to a static IP address solved their problem. Here is how to do it:

Settings>Wi-Fi>Press and hold your connection a box will open up select "Modify network config." then change from dynamic to Static in the pull down box. Save and exit the screen.

Another person said changing the security on his router fixed the problem. Changing from WPA2 to WPA.

Given those methods and try, and see if any of them work for you.

rmvaughn1105

Thank you!!!! I will try all options mentioned to see if any work. I will say that in my Wi-Fi settings i had the Auto Connect off and put it on to see if it would help. The previous update killed my battery usage - which was apparently a common complaint. At that time it was suggested to change the sleep setting to keep on only when plugged in to save battery consumption. Maybe with this update - that creates a problem. It is not even 9:30am and I have had to reboot my phone 3 times today already. It is all so completely frustrating - with every update that is pushed out my phone becomes worse. Verizon is of no help - nor will the acknowledge that there are issues. So - thank you so very much for responding!!!!!

Android_Optimizer

Are you still having battery issues in addition to the wifi problem?

There were people with HTC One (non-m8) phones that also reported battery issues after an OS update. The thing that worked for them was to clear their caches. Below is a link to what they did to clear their caches. The Galaxy SIII will likely have a different method to do it, but it might give you an idea what to look for.

http://forums.androidcentral.com/htc-one/362712-htc-one-battery-life-issue-since-4-4-2-update.html#post3763918

There are also apps that clear cache, they may not clear the same cache as a Galaxy reboot style would clear, but they may be worth a shot at trying. There is also a chance clearly your cache could in some way effect your wifi issue (hopefully for the better).

rmvaughn1105