Droid Razr Maxx/Issues with Exchange Sync and Texting

I have a Droid Razr Maxx. Since the KitKat update to 4.4 in May 2014, my Exchange email account will not sync. My Comcast account does. If I power cycle the phone, it will sync the Exchange account for a short time until I receive the following error message: 'couldn't open connection to server due to sec..." When I touch the error message, it just goes away. If there is more of the error message, I'm unable to see it. I have removed the Exchange account and added it back in three times. My IT department indicates they have not made any changes to the security levels, but have fielded several questions from other Android users with the KitKat update. My text messaging service also stopped. I've been reviewing all forums and tried different things, but to no avail. I went to the Verizon store, who just said that there have been 'lots' of complaints about KitKat and that I should buy a different phone. This $200+ phone is only 7 months old. Please help!!

Accepted answers

Verizon_Support

JW68,

I am so sorry for the many issues you have been having since the Software update. Regarding your text messaging issue. Have you already tried to clear your cache/data on the text messaging application? http://vz.to/1j24jSQ Have you also tried installing Verizon Messages from the Playstore?

LindseyT_VZW

Follow us on Twitter @VZWSupport

All comments

Verizon_Support

JW68

Thanks for the information regarding clearing the cache for the text messaging. This did correct the issue. Getting emails from Microsoft Exchange (corporate) account still only works briefly after I power cycle the phone. Thoughts or solutions? Anything coming out in the next update? Thanks.

Verizon_Support

That's a good question JW68! Exchange accounts can be tricky, because they are controlled by the server. Does it work if you go in and refresh manually? Although your IT department may not have made changes, some updates may be required after a new software update has been released.

Thank you,

MichelleH_VZW

Follow us on Twitter @VZWSupport

JW68

After deleting and adding my Corporate account, visiting the local Verizon store several times, visiting my IT department, and now wiping the phone and re installing all software, the Corporate email still only syncs when I power cycle the phone. We are a BYOD company which means every other phone works with the Exchange account. My phone also worked up until the KitKat update in May 2014. The only recommendation I have received from Verizon is to replace my 8 month old Motorola Razr Maxx with a entirely different phone at full price. The tech I spoke with at Verizon made the statement that she has avoided updating to KitKat given all the customer issues she has had to deal with.

I'm in a technology field and understand when glitches occur, but also expect functionality issues to be addressed. I've been with both Verizon and Motorola for a long time, but very doubtful I will continue this relationship when contract time is up for renewal. I'm carrying my iPad around to get the Corporate emails and the Razr Maxx has been relegated to just being a very expensive phone.