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Problem Downloading Cloud Desktop App

The Cloud software on my Windows 7 supported computer prompted me to update. It tried but seemed to have a problem and it disappeared. I went to Verizon site and have tried to download the app again several times. I keep getting errors associated with loading the following files:

avocodec-53.dll
avformat-53.dll
avutil-51.dll
libexpat.dll
sescale-2.dll
Verizon Cloud Service.exec

So needless to say it doesn't work. I turned off my malware program and "turned down" Microsoft Security Essentials.

Any suggestions?!?

Comments

Verizon_Support

That's really strange, toobusytom. It sounds like the original install is completely gone. Have you checked to see if it is fully removed from your list of installed software under Control Panel>Add/Remove?

If you try and download the software, does your PC attempt to run the install software?

NicandroN_VZW

Follow us on twitter @VZWSupport

toobusytom

The icon still shows in the Programs list. It now seems to work and I can't explain why it didn't before. I am confused but happy it is functioning. Thanks!

Verizon_Support

Hi toobusytom!

I'm glad it's working, thanks for the update! We're here if you have any additional questions or concerns.

Thanks,

AyaniB_VZW

Follow us on Twitter @VZWSupport

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