Verizon changed my data plan from unlimited to limited.....every month they say will change back but won't.....do I need to go to New York Attorney General

emilysa

In April I began calling to correct problem....then visiting stores to talk to managers.  Every month they say they are correcting and adjusting my bill, but it never changes

If I could cancel I would but the penalty is so high

Are they really lying when they say they will fix it the next bill or just inept?

Waimon

Well if it were me I would get them to send you paperwork what kind of plan you got with them and then compare it to what you have and if it is different have a talk with their customer service and maybe fax them what you got. If nothing good comes from that seek legal advice. But I would check thoroughly yourself before bringing the law into it. As then it could be costly for you.