STOP Voice Mail Update Notifcation

I have a Galaxy S5 and just updated to kitkat 4.4. I am now receiving a notification just about every 30 minutes telling me "Your voice mail service has been updated. Tap here to set up your service." I have no desire to set up this service and I REALLY would like the notification to STOP. Can someone please tell me how to stop this notification.

I have been through all settings and I see where I can stop voice mail notifications (which I do not want to do).

I have also gone to my account settings online and have blocked visual voice mail. Still getting notifications.

Thanks in advance for your help.

Accepted answers

Verizon_Support

plshelp,

I am so sorry you are receiving these ongoing notifications. Lets put an end to this. Have you tried to disable the visual voicemail application through the phone? Go to All Applications>Settings>Applications>Application Manager>All>Visual VoiceMail>Disable

LindseyT_VZW

Follow us on Twitter @VZWSupport

All comments

GalaxyClass

How did you get to the account setting to block visual voice mail? I log in and could not find a setting to block it, what is it listed under?. I also keep receiving the notification about every 30 minutes and I also do want this feature or nag notification. A Verizon store tech told me it would need to be removed from a folder that stores it, but he did not know which one.

plshelp

Under Manage Family Safeguards and Controls, Block and unblock Services, Purchases.

I noticed you can either block visual voice mail OR block premium visual voice mail, but not both.

Verizon_Support

jenniferlynn-329

I also have the Verizon Samsung Galaxy S5, and am having the same problem described above (for the past week). I just tried the steps that LindseyT_VZW posted above on the morning of 10/1, but when I go under the app mgr's "all" list and scroll all the way down, there's no choice for "Visual Voicemail". It jumps from Video Player, to Video trimmer, then to VMware Ready, and Voice Mail. Is this culprit app named something else now?

p.s. In case it matters, I was getting this for a couple days, too:
/thread/837281
Samsung Galaxy S5 Visual Voicemail Error

(I did not have the need to follow any steps in this, after it eventually passed this error, on its own.)

To be clear, I presently do not wish to use the visual voicemail at all. Not basic. Not premium.

toddbass10

I have the exact same issue.

Settings>Applications>Application Manager>All>Visual VoiceMail>Disable

There is no Visual VoiceMail. Just Voice Mail. And there isn't a disable. There is a Turn Off but that button can't be selected. You also can't uncheck the Show notifications box as well.

I called Verizon and it is clear they don't know how to fix this issue as they gave me the same thing that is written in here. @VZWSupport

plshelp

LindseyT_VZW - There is no "Visual Voice Mail" under Application manager>ALL. I would love for it to have been that easy.

Justneedanswers

I'm in the same boat and after the 4.4.4. software update the user can not turn this off. I've had to disable all notifications and I've missed texts from my family. Can a ROM of the pervious kernel be provided, or can a Verizon store with administrative permissions deactivate the Visual voicemail function? Thinking of contacting the FTC and FCC at this point.

GalaxyClass

I made a wasted trip to Verizon for them to shut this problem down, they went to apps and could not find Visual Voice Mail listed. I don't think they know how to deal with this.

Verizon_Support

Hi GalaxyClass,

Thanks for the details! I know receiving unwanted pop-ups can be annoying.

Make sure that your device has a working VZW Data connection and ensure that Wi-Fi is turned off.

Force Stop/Clear Data on the Voicemail application, power off the device, power the device back on, and then re-test..

Thanks,

PamelaF_VZW

Tweet us @vzwsupport

xerofate

Same thing is happening to me, I can't get rid of the notification on my S5. It even beeps from time to time when it pops up again and makes me think I have a text message. This is beyond annoying, please fix this.

Verizon_Support

xerofate, I can see how this notification can cause become an annoyance. In order to stop the notification, please review your My Verizon features for your line. There are multiple options under Voice Mail. Please ensure you have the "Basic Visual Voice Mail" which is free. Switching from "Basic Voice mail" to "Basic Visual Voice Mail" will help stop that notification. http://vz.to/1lfFarh

AndreaS_VZW

Follow us on Twitter @VZWSupport

GalaxyClass

Myself and many others in the discussions have done this and more with zero results to rid our phones of this Visual Voice Mail problem. This should be job tagged for Verizon as a major software/update issue. This has going on for far to long. For some of us this is week three or more of more battery drain, headaches and a problem not being address at the correct level. Verizon is never there when the problems hits, always for the sale but absent for service.

plshelp

I am still having this issue. Verizon - you stated you were working on this over a month ago. Do you have a solution or is this being ignored?

Thanks

OKCowgirl

Please ... get this fixed. It's driving me CRAZYYYYYYYYY!!!

Verizon_Support

OKCowgirl,

I can understand why you feel this way, I had that prompt as well. Though you may not want to update, you will need to select the option to update it. Once you do, you can select Basic VM and it will be provisioned. If you do not want Basic VM (at no cost), go to Settings and from Application Manager, disable it.

AdaS_VZW

Follow us on Twitter at @VZWSupport

GalaxyClass

1. Sign in to your My Verizon online account. On left side of page in Blue letters find the drop down menu. Click to open menu then go to change features and locate Basic Visual Voice mail

2. Go down the list of included features and under Additional Features is a Red Add or Remove botton. Locate the button Basic Visual Voice Mail and click Remove.

3. Below that you will see options for your Voice mail service and then choose the required Basic Voice Mail to use and click add.

5. When you're done making changes click next at the bottom of the screen and then ok.

6. Go into your device and set up your required Basic voice mail program. You may continue to receive error “new voice mail message for a period of time”.