On 10/19/2014 I went into the Verizon store located in Royal Oak Michigan on Woodward Ave. with my friend to get a new plan started, once inside we were assisted with an associate named Jamal. We had come in knowing we wanted to activate a Samsung Note 3. Jamal informed us that the location we were at did not have any in stock and that he would have to order it and it would be in the next morning, we politely asked if he could locate one at a nearby store once checked he came back to inform us that no nearby location had one. We left to try a local Best Buy instead of the Troy location on Big Beaver Rd and John R Rd, we had no luck at Best Buy and called Jamal to have the phone ordered. Here's where his lies begin, on Monday 10/20/2014 we called in the morning to confirm the phone was in store, he checked and said it was not and that he would have to pick one up from the Troy store, which he had informed us the day before they did not have, and to return at 7PM. So I contacted the Troy location and asked if they had the phone in stock the day before and was informed they did, lie number 1. After contacting the Troy store I called back to Royal Oak and Jamal answered the phone, I asked for a manager and he stated he was so I asked for another manager and spoke Tracy, after expressing my concern about Jamal and his actions I asked Tracy if in fact Jamal was a manager which I was informed he was not, lie number 2. Tracy and I agreed that the activation fee would be waived and that we would not be dealing with Jamal anymore. Upon arriving at the store at 7PM my friend who I informed to speak to Tracy was grabbed up by Jamal again and had in fact charged the activation fee. This is by far the worst customer service I have ever received at any location. The fact that Verizon as a company would let a liar and thief represent them says a lot about the company as a whole. I will never step foot into the Royal Oak Michigan location or recommend a single person to that store after this experience.
