can't get a strait answer from Verizon on loyalty program

I've called Verizon several times regarding how best to get monthly charges more in line with the true value of the services. It seems (like most companies) Verizon wants you to spend more and more each month on phones, plans, etc. but the value just isn't there. I was paying $175/mo. for 2 phones and a 4GB plan with Verizon. Does that make sense? I've talked to no less than 5 Verizon reps and only 1 person has mentioned the loyalty program. This is exactly what I've been looking for yet Verizon doesn't want folks to know about this.

So, here's the loyalty plan from Verizon: for each line, you get 2GB of data plus unlimited voice and texts for $60/mo. I suspect this also requires a contract. I don't know how long you have to be with Verizon though I've been with them for 10 years. Course there are the usual ancillary charges over/above this, i.e., taxes, insurance etc., but this is more in line with what I expect.

When I've discussed this plan with reps, there have been deliberate attempts to push me into plans with higher fees which is exactly what happened to me though I was told I would be able to recover $25/mo. from each phone as they were out of contract. The net was the 10GB plan for $180/mo was going to be more like $130 for me. Alas, that was incorrect information and I've since cancelled the new contract and went back to an older plan. So, what's a consumer to do. Wait. Complain - complain loudly in fact. This is unacceptable and loyalty and value should mean something.

I will update this thread as events unfold. If you've experienced this same or similar issues with Verizon, please speak out. A collective voice is much stronger than individuals.

Accepted answers

Weth

IF your phones are out of contract, it is true that 10GB plan is $130 for both phones. So 6 GB more and hotspot, for $10 more. Costs are $100 for the 10GB data and $15 each smartphone ($40-$25 monthly discount each phone). That is true, so not sure why you say it is not and cancelled the contract.

LOyalty $60 plan is also a good deal.

All comments

unknown

They $60 2 GB plan is a SINGLE line plan. So you would have TWO single line plans. Not 1 plan with 4 GB for $120. Does the 2nd person want his/her own plan? Can they pass a credit check to avoid a $400 security deposit?

AkumalLarry

Yes, my wife would be able to pass a credit check, but is this necessary? Are you saying I can't have 2 single lines on my account and pay for both using the loyalty program?

vzexpert_dp

Yes, you can have 2 single line Loyalty Plans.

Each would have the same plan details, and 2gb dedicated each, not shared.

Keep in mind, this plan does not support the use of the HotSpot feature, as More Everything does.

If this is something you use, there's value there by staying with the current plan.

Weth

LOyalty $60 plan is also a good deal.

rcschnoor

AkumalLarry wrote:

A collective voice is much stronger than individuals.

This is certainly true, however a collective INFORMED voice is much stronger. People who fail to confirm/understand details of agreements which the sign and THEN complain about them is not all that strong.

The single line plan is just that, a single line plan. It is not a "loyalty" plan nor is it advertised as such. I believe there is still a "loyalty" plan which is not normally advertised which is unlimited talk/text and 1 GB of data for $50/month.

AkumalLarry

So, why does it take 4-5-6 calls and discussions to get strait answers about plans, options etc? Why when I upgraded to the 10G plan did it show clearly that I wasn't getting the discounts I expected - especially when I was told I would. Sure, I agree with your snide comment regarding an informed audience, but if I have to go through 4-5 customer reps that provide varying degrees of information and in once case put me on hold for 20 minutes, how do you think a customer should feel - VALUED? INFORMED? No, not at all. My frustration with Verizon is justified. Your snide comments are not!

So, here's the deal. I'm giving Verizon one more chance to make this right. I will update this discussion with the outcome. Stay tuned.

Weth

Remember the line will still show $40 and you will have a feature added that is month to month discount for $25. It is disconcerting as the online plan does not clearly show the M2M discount, but it does show up in the final bill. You can always confirm by looking at features and making sure the M2M feature is on each line.