I just want to speak to a human being. The phone tree doesn't allow this. When I dial zero, the robot voice says "Let's try that again."
This is the worst possible customer service.
Tell you what, Verizon -- why don't you call me?
When you get the phone tree, try pressing 4 for Other and then saying Agent.
DOESNT WORK
On Mon, Oct 27, 2014 at 7:21 PM, tikibar1 <forums@verizonwireless.com>
Odd ... it's always worked when I've tried it, and I've usually been connected to a rep within a few minutes.
The longest I've had to hold was about 20 minutes ... typically it's 5 minutes or less. As tikibar1 said, choose option 4 for Other, then say "AGENT" when prompted to say why you are calling. This works from *611 on the cell phone, or 800-922-0204 from any phone.
If you're calling Prepaid (*611 from your prepaid cell phone or 888-294-6804), try pressing 2, then 4, 6, 4.
