After many years with Sprint, with terrible coverage and even worse customer service, I switched to Verizon in Aug 2013. Everything was great until the summer of 2014, when the Samsung SIII really started crapping out, and the signal, no matter where I was (I travel a lot) was slow, non-responsive, and/or would switch to 3G. My phone finally died this past Saturday and I have no phone. No land-line to call either. I am in the process of getting a new phone.
The company that I contract (for work) recently had our owner pass away. Turns out the company was involved in probate issues and as a result, two of my Verizon payments bounced (along with several other bills). Verizon will only take cash now, which is a challenge considering the places I travel and my work schedule when on the road. I tried to resolve this issue both in the store, and on the chat app yesterday. The person that I chatted with was named "Tonya." Tonya kept trying to shovel me off to different departments. She also was not trained in a basic tenet of customer service, listening to the customer. She did everything but. Customer dis-service.
The responses and answers that I have received from Verizon across the platform were largely inconsistent.
Verizon, I tried in earnest to resolve this issue. I have no problem acquiring a new phone. Since you insist on keeping me a cash customer, you will lose me.
