Verizon Wireless customer service is frustrating, unhelpful, and generally abysmal. For the first time in 20 years I am actively considering switching to another provider because of the horrendous experience I've had this afternoon. Sprint offers exactly what I want for nearly the same price… perhaps it’s time to take my accounts over there. Or perhaps T-Moblie.
All I want to do is get a new phone and reup for another two years because the phone I have is starting to get wonky. I want to keep the same plan I’ve had for the past five years, which includes unlimited data. Apparently it is impossible to for them to continue the plan I ALREADY HAVE because they ‘don’t have the codes’. I’ve already placed two calls to customer service, peen placed on hold for over half an hour while I sat in the dealer’s store, and been promised a call back from a supervisor which has yet to materialize. The last agent I spoke to started yelling at me so I hung up. To say I am unhappy is a gross understatement.
