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Bait and switch at company store

We upgraded a phone at a company store near here in May to a smart phone. We was told everything was going to be the same. That ended up being a big lie!!! We started getting bills that were way higher then we thought that it should be and started checking our account on here. We found out we was changed to a 3 gig plan without our knowledge. WE called in to complain and was basically told oh well and its not your problem. Also was told there was nothing your company would do about it. I changed our plan on this site. Somehow it didn't change even though we got a message saying there was a change to the plan. This month we was again billed we again was billed for an unwanted 3 gig plan. How is your company going to solve this or will we have to file a complaint with the government???

Comments

LRVassar

ntow

When you purchase a smart phone, you agree that you must have a data plan. Which data plan did you want?

ntow

We had a data plan in place before we bought the smart phone but it sure wasn't the over priced 3 gig plan. It looks like we had used just below 1 gig so we want that plan.

Several thing that need to be addressed;

1- the sales rep changed us to a higher cost data plan without permission. Yes I know smart phones have a higher monthly fee and need a data plan but the data plan should not have been changed as he was told to keep everything we had the same.

2- phone rep said there is nothing they would do to help us and it wasn't Verizon's problem

3-I changed the plan myself and got confirmation of the change but somehow it was changed back to the higher priced plan

4- the most important part. We are now into the 3rd month of fees we did not authorize. Are we going to get a refund for these?

ntow

I have been trying to change the data plan on line for an immediate change to 1 gig. It says it will put me into overages which is a big lie!! Why should I continue to pay for a part of the plan that was changed without permission? I think I may need to take higher action which may include taking the sales rep to court as an individual being that person was the one that did the change not the company. And yes in this state he will be held responsible. As I understand things he got a bonus for changes that increased our bill even though they were done without our expressed permission. To bad we still have 21 months on our current contract or I would be changing to Union Cellular.

LRVassar

ntow

You can change your plan at anytime. You can future date the change, and if you use more than one GB of data in that billing cycle, you will have overages.

ntow

I have again tried to change the plan. Its still says I can't with the excuse it will put us in overages if I do an immediate change. Strange it would let me increase the plan but not reduce the plan ( a very deceptive practice). Comes tomorrow I will be sending letters to the Attorney General of our state with the attention to Consumer Affairs, the BBB and the FTC about this. I so hope somebody starts a class action against Verizon for the deceptive practices that are going on. The screw was because of the greed of your sales rep and we WILL ultimately get our money back. Oh yea Union Wireless will pay the fees to buy out our contract with Verizon. We have been with Verizon for many years and you may be loosing us over this. Your customer service sucks!!!

ntow

What I am seeing is that the point of my complaint is being missed and a cover-up is going on. Ours plan was changed by a sales rep without our knowledge or permission when the smart phone was bought. Last month I lowered the data plan, even got a conformation of the plan change but it somehow it was raised again. I am the only one that has access to this account so it wasn't me. I tried to change it to a lower plan 4 days after the billing cycle started for an immediate change but it said I couldn't because it would put me into overages.at that time by the Verizon site we had not even used 200 mb. This number was right off our Verizon account. So this is 2 extra months besides the 2 months before I realized it had been changed by a Verizon Sales rep WITHOUT our permission or knowledge. So funny I could have done a change to a higher data plan but not a lower one even though there was no way a Gig had been used. Even now we still haven't used 3/4 of a gig on 3 phones with about 10 days left on the billing cycle. I have set up family base and set it for 1 gig so it won't even go over that. Fraud has been committed by a Verizon employee and I have been guaranteed by the Consumer Affairs of the AG's office that it will be investigated upon my filing with them. I am sure the FCC and the BBB will also be in contact about this. I also know that the small claims court is a major option and both the sales rep and the store manager will be served to be there. What will all of this cost Verizon to defend what Verizon won't win?

unknown

No it wasn't changed without your knowledge because you would have been presented with a receipt and a customer agreement that you signed indicating you had read it. You wouldn't leave a store without looking at your receipt and you wouldn't agree to a contract without reading it would you?

ntow

I have the agreement right here. Here what is right off of the line saying Plans. MORE EVERYTHING UNL TALK & TEXT 250MB $15 0214. So mrhelp then how did it get changed with our knowledge?

ntow

I am still waiting for an answer from Verizon about why and how this fraud happened. Also what they are going to do to make this right. Doesn't seam like they care if they loose a long time customer.

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