Return of the Gateway timeout - Http Error 504

ait109

I've searched throughout the web and I find people reporting this occasionally but no solution published.

When on 4G LTE (everything works fine on WI-FI) my Samsung Galaxy S3 recently started not connecting to web sites recently through many apps:

- Internet browser: returning HTTP Error 504 Gateway Timeout

- Youtube - Can browse channels but can't watch videos - Connection Failed

- Weather widget - can't search locations.

- Netflix - Can browse but can't watch videos

- Play - can browse apps but can't download anything.

All this time it does show a strong 4G LTE signal. Phone can still make and receive calls and texts. When attempting to access any internet the arrow indicators blink suggesting that it is trying.

I tried everything including a complete hard reset of the phone to factory settings. No change.

I got on the call with tech support. We did safe mode, re-preovision, remove/insert sim, etc. No significant improvement. Occasionally a website would start working. Once it started working it tended to stay working, even after the phone was restarted.

I went in to the store to get a new SIM card. No change. They thought the phone was bad and said that the new SIM is good and would work on any phone. When I got home I put the new SIM into my old RAZR and I got the exact same errors - so even though I got a new SIM card the problems followed the SIM card to another phone. I tried it again and moved the SIM card to my wife's Note 2. The Note 2 wouldn't even connect to 4G LTE. Now here's the kicker (or some completely unrelated random bad luck) when I put my wife's SIM back into her Note, it STILL wouldn't connect to 4G LTE.

After 40 minutes on the phone with support again, we were stuck and they recommended switching out the SIM on the Note 2. There was nothing they could do to fix the S3 and recommended getting another SIM card. Well about an hour later the Note started connecting to 4G again and appears to be working normally.

But my S3 is still not working on the internet. I also enabled the hotspot on the phone and tried using the browser from my laptop. Same problems appeared on the laptop - the sites that worked on the phone continued to work on the computer but all other sites gave an Error 504 when trying to browse to them. It's been nearly 6 days now that the S3 has had limited internet. My three other smartphone lines on the same account were all working fine (except for the Note 2 after my SIM switch.)

I will make another run to the store today but I wanted to know if anybody has experienced this recently and how it ended up getting fixed or if the problem got fixed by itself.

ait109

PROBLEM SOLVED (FOR NOW)

I went back to the Verizon store yesterday to try a sim card replacement (for the second time.) They swapped out the SIM and the problem still continued. After checking a few things they were convinced that it wasn't the phone or the SIM, but was some feature that was provisioned on the line that wasn't working. Instead of going through the troubleshooting that I had already went through with tech support on the phone, they went through each feature on my plan and disabled it. What ended up fixing the problem was disabling the Content Filtering under Family Safeguards.

I enabled content filtering on that line over two years ago when it was just a basic feature phone. When I upgraded that line to a smartphone 3 months ago I didn't change any settings, including the filtering. Yesterday the staff at the store said that the filtering service was unreliable and it was probably a problem with the verizon servers that were doing the filtering.