Frustrated about data overage

RMaxey86

I have a 10 GB plan that is shared with 3 lines. Yesterday I received a notice that we had used all of our data however, we were all at my house and on my WIFI which is a different company so I don't understand how we could jump over our coverage when none of us were using our phones and we were on WIFI anyways? How can I get this fixed. I do not want to pay for something that we didn't use.

unknown

Just because you think you didn't use it doesn't mean you didn't use it. Just the other day I notice some huge usage on one of our lines I knew used wi-fi and was home. So I asked. Guess what turned out they accidentally turned wi-fi off. No grand conspiracy to overcharge us for data. Another time it turned out the internet connection went out but the line didn't know that since it default back to mobile. They used half a GB before they caught that.

Turn of mobile data completely if you're on wi-fi then you'll know if you wi-fi goes out. And you won't use mobile data. Also set the mobile data limits on your phone so it shut off BEFORE going over. You don't state what phones you use but for Androids this isn't very hard.

Also there are some apps that use mobile data even if you're on wi-fi an you need to go back and manually change that on each app that does that. On Androids it's easy to see which apps is using data. Not sure of the procedure for iPhones.