Unfair Billing Practice

Obviously at some point you used that data. It shouldn't count? It should be free? As far as T-Mobile I've heard plenty of stories of mysterious charges and questionable fees and taxes. And if T-Mobile was oh so wonderful why did you leave?

for the record my data is what it's supposed to be and is that way every month.

NO jack ass I don't expect it to be free. But they shouldn't round my data up. That essentially used up .7 gb I didn't use and theN I got charged when the late unbilled data showed up. You clearly don't know what you're talking about so next time move on and don't waste my time.

Show me where they rounded your data up?

They do round up.

You sent over by 300mb and it was rounded up, because it's cleaner for billing. You pay for buckets.

T-Mobile used to round up when they had PPU data like the other carriers. They dropped PPU and just throttled people.

Verizon has a legal obligation to not throttle LTE devices thanks block C rules for the 700 spectrum.

Here's 1 line from our new bill.

Unbilled Usage from Previous Months

Gigabyte Usage .06000GB

Current Usage

Gigabyte Usage 3.87800GB

Obviously they didn't round up any previous month's usage.

Are you sure that's the dates of when everything reset and not when billing is due(these dates are different)? So you could have went over since its your first month and the bill was prorated.

I Am positive. The iPhone has a setting section called cellular and it keeps track specifically what each app and system service uses. I keep very close track of my usage and utilize wifi at my house and work. I download all my music to my device and never stream. My data usage is from using the internet. I am 100% positive this is what happened. When you go on my Verizon you can see the date time and amount of data you used. I added it all up from the day I bought the phone to the 26th and got 1.3. Exactly what I had on my iPhone. Or very close to it. The rep could not explain where the .7 plus of usage went. There's no record of it like all my other usage. And so I started to dig and there are a lot of people who have had this exact problem.

ynggrsshppr91

I beleive what they are talking about is the overage. They used .3GB over and they had to pay for 1GB of overage at $15. They just want to pay for the .3GB is what I gather from it all

I have no remourse due to the fact this stuff is written up and outline in multiple places. All carriers including T-Mobile have done this since the introduction of data plans in a PPU format. They do this with minutes for the longest time and still do too.

Little tidbit of information. Carriers changed the overage fee which made things cheaper. They used to charge $2 per MB. If you can keep under 7MB it would be cheaper but with the way you went over you'd like the new way they do it.

ynggrsshppr91

I wholeheartedly agree with you there

SYmpathy is the word you're looking for and I'm not looking for any. Not one person has understood what I was trying to convey. If I went over my data allowance I would happily pay the overage fee. That's not the issue. The issue is the fact I didn't go over. Not even close. But Verizon rounds your usage to the nearest GB. So if you use 1 mb over 1 GB it would show you used 2 GB. Then by some chance after they rounded my usage, some of the data I used on contracted cell sites which is typically delayed to show on your usage made me go over. And the delayed data was way under the amount had left. That's why I am unhappy. I had over half a GB left and should never have gone over. The point of my original post was to see if other customers have had similar problems, not receive a barrage of unnecessary opinions from all you Verizon fanboys.

You know it makes no difference how many opinions you receive from "fanboys" as you stated. The data usage situation is what it is.

You have let's say 2 GB of data, you use 1.9 GB of data and then you turn your device on in the morning. It now jumps to 2.1 GB of used data. By Verizon's accounting that .1 is going to cost you $10-$15 in overage fees. It is what you agreed to on accepting service.

Now you have a 2 GB of data and say you use 1.5 GB so you now did not use that .5 GB yet Verizon is not going to carry it over as a credit to next month, nor will they reduce your invoice for it.

Again it is what you agreed to on getting service.

Now let's go another sceinero you have a 2 GB data alottment and you use 1.5 GB and you are under your plan amount. Or so you think. Let's say you went out of the Verizon areas or a cell tower took you since it was stronger and then Verizon gets a delayed notification of the data use. Now you think its fine for the billing period but delayed billing now puts you over and you have to pay overage fees.

In some cases if you already went into a new cycle Verizon will subtract from available plan data. Again this could cause you to go over.

If theses answers don't appeal to you there are Sprint & TMobile that offer unlimited data. I would just port out to them.

Both pay early termination fees via a gift card after you pay the fees to your present carrier.

That is the way it is. You have choices. Use them!

Like I said before did you get the device before your cycle started or AFTER your cycle started? Are you sure the date of your cycle isn't being confused with your billing cycle?

What I notice is that sometime reporting can be up to 6 hours later. So you need take that into account the last 6 hours on the last day of the billing period that it may go over into the next one. Also yes if you go even 1 MB over you're getting charged for a whole GB. I disagree with that. I think it should be prorated. Of course $15 per GB is ridiculous anyway. I understand it's supposed to be a deterrent, but you could have $5 per GB over and have it be a deterrent. Going from 4 to 6, 6 to 8 and 8 to 10 GB is $5 per GB anyway

pherson

In the original post the OP in the first sentence answered his own question. He was only one day left until his next billing cycle. The verizon stores as far as has happened to me is when new service was set it you are TOLD what to expect as billing. But people are going uh huh uh huh uh huh looking at their new phone instead of paying attention so then later they complain. I see the logic behind the first bill being 30 days out but for accounting purposes they all stagger it.

Logicuser

So this is probably what happened you signed up on 9/26 which is the last day of your month. the next day you got new usage. so on 9/26 you would be given 2gb/30 days =.0667 data allowance for a one day prorate. from 9/27-10/26 you would be given 2 full GB. the overage was on your 10/26 bill from what i can tell. The 10/26 bill would have usage for the time of 9/27-10/26 if the usage that caused the overage was listed as unbilled from previous months that would mean it was from before 9/27. so you must have gone over on your .0667 gb allowance from the first day.

I really don't think most of you understand my post. I understand how the general billing works. I understand why and how they pro-rate and all that good stuff. I was fortunate enough to buy my phone on the start of a billing cycle which makes it pretty cut and dry. This whole thing has to do with data usage. I found this on the web which was from a post that a fellow verizon customer had the exact same problem as me. The verizon rep wrote him this to explain it..

I would be happy to explain the unbilled usage. The usage on each bill is normally from the last bill cycle, however, there can be delayed billing for usage from a previous bill cycle. If there is a delay the usage is still counted towards the usage done in the previous bill cycle. If you exceeded the allowance, the overage will then appear on the current statement and listed as Unbilled data from prior month. I apologize for the confusion this may have caused. ^MCS

So that would make sense for me except... I have only had one billing cycle! How could I have previous usage that was unbilled when I didn't have any previous usage because I was on a completely different network.

Data usage needs to be cut and dry, and easy to track for the customer. They expect us to stay within our allotment of data. Well I expect them to keep accurate records of my data usage. They were never able to show me the .7 gb of usage that i did to cause the overage. They only had record of the 1.3 GB. Theres not a reasonable person out there that would just pay something without there being a record of it. If you got your TV bill and there was a $15 charge for a movie but thats all it said, no date, no time, no name of movie. And you know you didn't order it would you just say," oh ok ill pay it. Its verizon. They love me, the customer... they would never do anything wrong".. Give me a break

April 5, 2013 at 7:14am

You know man you might be the first person who has responded to make any sense. This is a definite possibility. Now why can you come up with this but no one at Verizon can. The .0667 GB is a pro rated amount correct? Im sure I went over that. It would have been nice to know that this is how it works. So really I won't have to worry about this again if this is the answer. Hopefully new customers read this and understand how the billing cycle works with the data allowance. Genius!