Hello,
I have spent multiple days, countless hours over the past several months on the phone with Customer Service to cancel Total Mobile Protection, and I am still getting charged. I have waited for an hour today in the middle of the day for a representative to arrive for the Live Chat feature. Is there any way to email customer service representatives? I need to comunicate with someone in WRITING about this because all the phone conversations I have had have not resulted in the Total Mobile Protection feature being cancelled, and I have no written proof because everything was over the phone. I feel very powerless and unheard, and I'm very disappointed to be treated this way after being such a loyal customer for all these years. Please - is there a way for me to communicate with customer service in writing and to stop the Mobile Protection charges once and for all, while being refunded for the past charges?
Please let me know. Thank you.
