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Chicago Loop Service-lacking

What is wrong with Verizon in the loop? Specifically near the Willis Tower? The spottiness starting about two weeks ago & it's been absolutely TERRIBLE here. We always had spotty service (at least 3G), but now I cannot receive a text until I'm about two blocks from this location. And I received a message that I'm at 75% of my data for the month, which is laughable since I haven't been able to use it (stream music on my phone at work). Is anyone else experiencing these issues & not gotten a response. I know it's specifically Verizon as my coworkers have AT&T, Sprint, US Cellular & they are all fine. Not an iphone issue either as Droids are having the same problem. I don't mind paying as much as I do, but I expect to actually be able to use my phone for what I'm paying for & not receive you're close to your data limit messages as a slap in the face.

Comments

Verizon_Support

hb546, you deserve the service that you pay for. You should be getting great coverage in Chicago. Are you experiencing this service issue indoors, outdoors, or both? Which make/model phone do you have? We're here to help.

LasinaH_VZW

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Chicago_River_North

Exact same issue here - absolutely zero data service in downtown Chicago. I just upgraded two new phones (a Moto X and and an iPhone 6) hoping that the serious service issue was related the the actual decide. Unfortunately this is not the case as I have zero data service (indoors and outdoors) on both devices! Considering I had a very poor experience upgrading with Verizon to begin with, this is simply unacceptable. I can't sit/hunt for wifi service just to use my phone at work every day. I was torn between resigning with Verizon or switching to AT&T... I think I clearly made a mistake and will unfortunately likely need to dump Verizon for both lines. In taking to social media it looks to be that I am not alone and this remains a serious issue for business people in the loop - not why I pay a premium to be with Verizon, this is ridiculous.

Verizon_Support

Thanks for the details Chicago_River_North. I can understand the frustration being caused by service issues. I want you to know you made the right decision joining our family. Have you always had issues with service in this area? There may be some congestion during certain times of the day but you should always have enough signal to/make calls and message.

Kinquana_VZW

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Chicago_River_North

(Just so you are aware, the "reply" to this message doesn't even work... I appreciate your reaching-out; however, my response was kicked back by Verizon servers - this is representative of my overall Verizon experience.)

"Congestion" is an understatement.... I have zero service during working hours (1x it says) and then have service again in the evening... at the exact same place in the City, my desk. In fact, data is very strong when I run a speed test in non-working hours (50mbs); however, I can't even get a "ping" during the day. This is just ridiculous that I can't use my phone for most of the day?!

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