I am furious! I have been a loyal verizon customer for 10 years, and never in them 10 years have I been so disappointed in their customer service as I am now. 4 different employees have lied to me and gave me a huge run around with trading in my phone and using that trade in for a upgrade. First employee tells me my phone is worth $200 trade in that can be used for ANY upgrade. Then when I go to upgrade, a different employee tells me nope sorry that person was wrong but that I can file a complaint. File a complaint?! GIVE ME WHAT I WAS PROMISED! Then I spoke to a manager who was ever more useless with correcting the issue. So I called again, and everything was working out great! I'm told by an employee Josh that my trade in is GUARANTEED $150, that he will mail me the box to trade in my phone, I'll get the $150 on a verizon card and that I can go to any verizon retailer to pick up my upgrade that the store will see my trade in credit. But low and behold I get an email after josh and I hang up stating my trade in is only $27. How the hell do you go from $200 to $150 to $27?!?! Oh and I can't forget to mention I complained and asked to speak to a manager 5 times with no luck. So I call one again today, demand to speak to a manager, the girl asks me what's wrong, I explain the whole dilemma to her. She tells me I can't be guaranteed any trade in value over the phone, so once again I demand to speak to a manager, she tells me nope sorry they are all in a weekly meeting that she will have her manager call me back. Do you think I got a call back? ... NO!! Since when is it ok to lie and screw over your customers? I have never experienced such terrible customer service. I want my issue fixed! I want what I was told from YOUR employees. If my issue isn't resolved I will find a provider who won't lie and screw over there customers. I will make sure everyone knows how lousy your company treats its customer who pay good money for your service.
Sincerely,
A Very Furious Customer!!!
