Child Item

Site Totals

61397 Questions Answered 270 Categories

Best Way to Protest a Charge?

Has anyone had any success protesting a charge? Essentially I just got my own plan in June, and some Verizon employees misguided me on the ISIS/Softcard credit thing and it caused me to accrue $30 in charges. Has anyone successfully argued charges with Verizon and if so what's a good medium for that? Calling seems like it will take forever but chatting seems like it will be ineffective.

Comments

rcschnoor

Charges for what? I have been using Softcard for quite some time. Of course you have to have a CC/DC attached to the app in order to use it. If you purchase something with it you must pay the bill. If you carry a balance on your CC, you would have interest payments. If you don't pay your bill, you would have late fees. If you open a CC with an annual fee, there would be an annual fee.

I would be curious what those $30 in charges are for and how they could possibly be the fault of Verizon.

Personally, I have been making out quite well with Softcard. Currently when using Amex Serve, you get a dollar back for every purchase, up to $50/month. I have a soft drink machine at work which charges $1.00 for a soft drink. I get a couple of those a day and get reimbursed $1.00 for each $1.00 purchase. Of course those are the ONLY purchases I make with the Serve card on Softcard and can get up to 50 free soft drinks each month in this manner.

wjthorsson

I appreciate your response, but I'm more hoping to get an answer to "best avenue to contact Verizon about protesting the charges" than "do you think they'll drop these charges"?

unknown

Write a dispute letter to the address on your billing invoice.

Send certified return receipt requested.

Tell them (since you did not answer RC's question) what the $30 charge is for, why you believe its not owed and that you want it removed.

But you have to provide proof of what the $30 charge as being in error.that is the way to dispute charges not owed.

However you must tell them that amount will not be paid but you must pay all other charges not in dispute. While they investigate.

Verizon via state and federal laws can still bill you for the amount, they can charge interest and late fees all of which must be credited back to you if you prevail in the dispute.

Verizon must notify you of their decision within 90 days if not sooner. If they prove they are correct, you owe the $30 plus interest and late fees.

Good Luck

rcschnoor

http://www.verizonwireless.com/support/pdf/Notice_of_Dispute.pdf

I am certainly curious of what these charges are and how they are possibly caused by Verizon associated with the "Softcard credit thing"??? Are these charges on your Verizon bill, or are they charges on a card associated with Softcard? If the latter, how can you possibly have a dispute with Verizon? If they aren't, how are they possibly a "Softcard credit thing" issue???

Child Item