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Verizon Customer Service activated new phone on the wrong account and now my grandfathered unlimited data plan is gone.

Called Verizon a few days back to activate a new phone for my mom. They ended up activating the phone on my line and now my grandfathered unlimited data plan is gone. Customer service agent assured me that my data plan was not altered and when I checked, it was. Called back to speak with a different agent and she assured me that the issue will be resolved within 1-2 business days. Its been over 5 days now and still no progress. How do I file a complaint? I've been a customer for YEARS and never had any issues until now.

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unknown

Honestly I don't get why people do things like upgrade over the phone. At least when you go to the store you can see the person you're talking to and can make sure everything is ok before leaving the store even upgrading online you can see what the changes if any were going to be and you can back out of the transaction. I would never upgrade or change plans over the phone.

unknown

Did you activate a new line for your mom?

Once you put a line of service on your account this makes it a signal to Verizon to make you change your plan. Now its a share plan or family plan and no longer a single line account.

The unlimited then gets taken away. It shouldn't but Verizon is using any means to get you off unlimited data.

Even under that 14 day worry free guarantee they will say it cannot be restored because the code for unlimited data is no longer available.

You will not get calls back and you would now be better to return the other phone before the 14 days are up. Pay a $35 restocking fee and then you port out to another service with unlimited data and open a new line of service for the mom with unlimited everything as well.

You are going to be strung along past that 14 days and then will be stuck.

Take action now.

PrymeTymePT

I too would like to know how to file a complaint. I was willing to switch my plan over thru the edge program. After they switched my plan over, they decided I didn't meet the requirements because I was late a payment a few months back. So therefore, I couldn't get the new phone (Droid Turbo) that they offered me for free, nor could I proceed with the edge upgrade. They, however have refused to switch my plan back to the unlimited data that I've had for over 5 years.

unknown

They can do a null pricing request to get unlimited back. However after a certain time they will deny the request.

http://www.BBB.org

File a complaint with them or even http://www.FCC.gov there is a complaint link on their web portal.

Good Luck

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