My new cycle began 10/28 and and the data usage has not reset. As a result, I am going over and facing overage charges. When does it actually reset?
Are you going off your app/widget or your my Verizon
Blank207, We apologize for any worry this has caused and are here to put your mind at ease. Once the billing month ends it can take up to 3 days for the system to update with your correct usage. Please know that once the system updates the usage will be correct from the first day of your billing month going forward to the last day of your billing month. SarahO_VZWFollow us on Twitter @VZWSupport
It still has not reset and it has been over 4 days? I do not want to face charges.
Let's look further into this blank207! Please respond to my direct message so I may review details. Thank you. TominqueBo_VZWFollow us on Twitter @VZWSupport
I got a hold of Verizon and they were baffled and could not figure out why it has not reset. They documented this on my account and said to see how everything turns out until the next billing cycle. Fingers crossed. *Sighs*
